Kait McBurney
Portsmouth,Virginia
Summary
As an ambitious and dedicated Assistant Store Manager, I am eager to advance to the role of Store Manager. Over the past four months, I have successfully managed three stores independently, which has honed my skills in overseeing operations, leading diverse teams, and optimizing customer experiences. This hands-on experience has provided me with a comprehensive understanding of the challenges and opportunities within store management. I am committed to driving sales, enhancing store performance, and fostering a positive work environment. With my strategic vision and proven leadership, I am confident that I can make a significant impact as a Store Manager and contribute to the store's continued success.
Overview
1
1
year of professional experience
Work History
Assistant Store Manager
Starbucks Coffee Company
01.2024 - Current
- Maintain a Routine of business analysis to assess the business and identify trends to guide activity that enhances the customer experience.
- Identifies critical issues and opportunities through planned observation, reflection, and prioritization.
- Analyze sales data to identify trends and make informed decisions for improving overall store performance.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations
Shift Supervisor
Starbucks Coffee Company
03.2023 - 01.2024
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations..
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Promoted a positive work environment through open communication and effective conflict resolution strategies.
Skills
- Outlook Calendar Organization
- Store Operations
- Planning and Prioritization
- Sales and Inventory
- Starbucks Partner Hours
- Decision Center
- NonCoverage and Training Planner
- Staffing, Planning, and Availability Tool
- Siren's Eye
- Microsoft Teams, Word, Excell
Timeline
Assistant Store Manager
Starbucks Coffee Company
01.2024 - Current
Shift Supervisor
Starbucks Coffee Company
03.2023 - 01.2024
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