Kaitlynn Welch
Claude,TX
Summary
Dedicated and forward-thinking team leader proficient in optimizing departmental operations to achieve goals. Experienced in maintaining team professionalism and upholding high-quality standards across projects of varying scales. Proven track record of effectively managing resources and assignments, with a successful history of aligning team strengths with operational needs for optimal performance. A proactive and diligent professional committed to driving continuous improvement in operations.
Overview
10
10
years of professional experience
Work History
Cactus Cove Inn & Suites Operations Manager
Llano Real Estate
05.2022 - Current
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led training of new hires and supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Cleaning Crew Manager
Llano Real Estate
01.2019 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Conducted regular performance evaluations, identifying areas for improvement and offering constructive feedback.
- Increased efficiency by assigning specific tasks based on individual strengths and skills among the crew members.
Sales Associate
Bed Bath & Beyond
01.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites.
Front Desk Clerk
Wyndham Garden Hotel
01.2017 - 01.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Front End Associate
Sharkys Burrito Co
01.2015 - 01.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked closely with shift manager to solve problems and handle customer concerns
- Worked flexible schedule and extra shifts to meet business needs.
Education
Business Management -
Amarillo College
Amarillo, United States12.2022
Skills
- MS Office
- Operations Management
- Maintenance scheduling
- Planning and Implementation
- Inventory Management
- Problem-Solving
Personal Information
Title: Hotel Operations Manager
References
- Matthew Marrs, Llano Realtor Group, (806) 382-0305, mjm@llanoregroup.com, Current manager since 2018
- Taylor Epps, Sharky’s Burrito Co., (806) 626-6553, Past Manager from 2015-2017
- Erin Peterson, Cactus Cove Inn & Suites, (806) 274-0134, erin.m.peterson@outlook.com, Past & Current Co-Worker
Timeline
Cactus Cove Inn & Suites Operations Manager
Llano Real Estate
05.2022 - Current
Cleaning Crew Manager
Llano Real Estate
01.2019 - Current
Sales Associate
Bed Bath & Beyond
01.2018 - 01.2019
Front Desk Clerk
Wyndham Garden Hotel
01.2017 - 01.2018
Front End Associate
Sharkys Burrito Co
01.2015 - 01.2017
Business Management -
Amarillo College
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