Strategic -thinking business professional with proven track record in driving business growth. Skilled in strategic planning and business analysis, consistently delivering impactful solutions. Known for strong focus on team collaboration, adaptability, and achieving targets, ensuring reliable performance in dynamic environments. Proficient in CRM software and project management with dedication to continuous improvement.
Overview
16
16
years of professional experience
Work History
Operations & Business Development Manager
Master Trades Group
11.2023 - Current
Managed business expectations through clear communication of goals, objectives, and timelines.
Supported business continuity and cross-platform harmonization within company software and processes
Assisted in conducting SWOT analyses to identify areas of improvement within the organization''s business operations.
Collaborated with cross-functional teams such as sales, marketing, finance, IT support services ensuring a smooth execution of multiple concurrent projects.
Organized and detail-oriented with a strong work ethic.
Adaptable and proficient in learning new concepts quickly and efficiently.
Contributed to the development of strategic business plans.
Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
Assembled reports and presentations to share insights and recommendations with stakeholders.
Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
Business Development Manager
Tom Drexler Plumbing, Air & Electric
06.2015 - 11.2023
Drove software transition and completed implementation across all areas of business
Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
Negotiated lucrative contracts with suppliers and vendors, securing favorable pricing and terms for the company.
Led cross-functional teams to successfully execute complex projects, ensuring timely delivery and client satisfaction.
Optimized operational processes for cost savings, analyzing existing procedures and implementing improvements.
Diversified revenue streams by exploring and launching into new geographic markets.
Implemented CRM tools to better track sales opportunities and customer interactions.
Implemented systems and procedures to increase sales.
Education Team Lead
Bright Horizons
01.2009 - 05.2015
Created a positive work environment by establishing open lines of communication among team members and addressing concerns proactively as they arose.
Promoted a culture of innovation by encouraging educators to explore new teaching methodologies and technologies.
Helped transition location to new software and assist in training all team members
Reduced teacher turnover rates by implementing supportive mentorship programs for new hires.
Maintained clear and consistent communication with children, parents, and school personnel.
Led team of educators and assistant teachers and confirmed delivery of engaging and interactive educational experiences and curriculum.
Billing Assistant and Medical Assistance at Better Health and Wellness ClinicBilling Assistant and Medical Assistance at Better Health and Wellness Clinic