Kaitana Thomas
Longview
Summary
Detail-oriented phlebotomist with expertise in blood collection, safety protocols, and patient communication. Committed to maintaining accurate records and ensuring positive patient interactions. Experienced Phlebotomist bringing many years of experience. Expert in venipuncture, capillary puncture, and special collections. Skilled in accurately collecting specimens for quick testing and diagnostic turnaround. Team-oriented in training clinical staff on proper venipuncture techniques.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Mobile Phlebotomist
Asset Risk Inc
salt
12.2025 - Current
- Collected blood samples from patients in various settings.
- Maintained accurate patient records and documentation.
- Adhered to safety protocols during sample collection procedures.
- Ensured proper labeling and handling of specimens.
- Communicated effectively with patients to explain procedures.
- Managed scheduling for mobile phlebotomy appointments.
- Prepared and packaged specimens for courier transport.
- Prepared materials for phlebotomy such as antiseptics, gauze pads and tourniquets.
Dasher
DoorDash
06.2025 - Current
- Delivered food promptly to customers at various locations.
- Maintained accurate records of deliveries and customer interactions.
- Communicated effectively with customers regarding delivery status.
- Navigated efficiently through routes to ensure timely deliveries.
- Managed cash transactions and handled payments securely.
- Followed safety protocols while transporting food items.
- Adapted to changing schedules and high-demand periods seamlessly.
- Delivered food orders to customers in a timely manner according to Dasher app instructions.
Healthcare Customer Service Representative
Foundever
Spartanburg
04.2023 - 05.2025
- Assisted customers with healthcare inquiries and concerns efficiently.
- Managed patient accounts and updated information in the system accurately.
- Collaborated with team members to improve customer service processes regularly.
- Handled escalated calls, providing solutions to complex customer problems effectively.
- Scheduled appointments for patients using the electronic health records system.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Managed customer inquiries through telephone, email, and social media interfaces.
- Ensured that proper follow up was completed after each interaction with a customer.
Mental Health Technician
Oceans Behavioral Hospital
Longview
03.2023 - 03.2025
- Monitored patient behavior and reported changes to the healthcare team.
- Assisted patients with daily living activities and personal care needs.
- Collaborated with nursing staff to maintain a safe and supportive environment.
- Implemented therapeutic activities to promote social interaction among patients.
- Conducted crisis intervention and de-escalation techniques as needed.
- Educated patients on coping strategies and mental health resources available.
- Participated in team meetings to discuss patient care strategies and improvements.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
ER Phlebotomist
Longview Regional Medical Center Hospital
Longview
10.2018 - 10.2020
- Prepared and labeled specimens for laboratory analysis and transportation.
- Collected blood samples from patients using proper techniques and safety protocols.
- Maintained accurate patient records in electronic health systems for tracking purposes.
- Ensured cleanliness and organization of work areas to comply with health standards.
- Collaborated with healthcare team to coordinate patient care efficiently.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
Lab Assistant
Good Shepherd Hospital
Longview
03.2013 - 05.2016
- Followed safety protocols to maintain a clean and organized laboratory environment.
- Collaborated with healthcare professionals to ensure timely sample processing.
- Produced and submitted laboratory documents and reports per compliance requirements.
Education
Some College (No Degree) - Phlebotomy
Kilgore College
Kilgore, TX11-2013
High School Diploma -
Longview High School
Longview, TX06-2010
Skills
- Blood collection
- Specimen handling
- Safety protocol adherence
- Conflict resolution
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Anatomy and physiology
- HIPAA
- Sanitation and sterilization
- Specimen labeling procedures
- Blood collection techniques
- Pediatric phlebotomy
- Multitasking efficiency
Certification
phlebotomy
Timeline
Mobile Phlebotomist
Asset Risk Inc
12.2025 - Current
Dasher
DoorDash
06.2025 - Current
Healthcare Customer Service Representative
Foundever
04.2023 - 05.2025
Mental Health Technician
Oceans Behavioral Hospital
03.2023 - 03.2025
ER Phlebotomist
Longview Regional Medical Center Hospital
10.2018 - 10.2020
Lab Assistant
Good Shepherd Hospital
03.2013 - 05.2016
Some College (No Degree) - Phlebotomy
Kilgore College
High School Diploma -
Longview High School