Open To Work
Hi, I’m
Kaitlin Lacy
Management
Lee's Summit
Work Preference
Summary
Dynamic, people-centered professional with a proven track record in leading projects, optimizing workflows, and fostering team collaboration in fast-paced remote environments. Expertise in clear communication, reliable organization, and practical problem-solving enhances the ability to build trust and strengthen customer relationships. Recognized for creating structure, motivating teams, and delivering impactful results. Committed to driving success through innovative strategies and a collaborative approach.
Overview
17
years of professional experience
1
Certification
Work History
Starbucks
Manager
07.2019 - Current
Job overview
- Mentored and trained new employees on company policies and procedures.
- Utilized strong analytical and problem-solving skills to address operational issues.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Conducted all inventory counts, and product ordering for the business.
- Initiated new standards/guidelines to increase business, and promote efficiency in all facets of the store.
Summit Grill Restaurant Group
Front Of House Manager/Head Of Event Coordination
03.2016 - 07.2019
Job overview
- Conducted regular quality assurance audits to ensure high standards of customer service.
- Monitored customer feedback and complaints and delivered prompt and satisfactory resolutions.
- Coordinated large-scale events such as weddings, conferences, and corporate functions.
- Exhibited leadership ability through empowerment and understanding of position responsibilities.
Chili's Bar And Grill
Hostess/Server/Bartender
03.2009 - 03.2016
Job overview
- Provided efficient and courteous service to customers at all times.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Responded quickly to meet customer needs and resolve problems.
Education
University of Central MissouriWarrensburg, MO
Bachelor of Science from Speech And Language Pathology
05-2027
Skills
- Effective team leadership
- Effective verbal communication
- Sales strategy development
- Customer service optimization
- Strategic issue resolution
- Mentoring experience
- Prioritization and scheduling
- Conflict resolution expertise
- Operations management
Certification
Management Food Handlers Safety Certification
Accomplishments
- Supervised team of 75 staff members.
- Drove record-high sales that elevated the store's ranking in the company from #4 to #1.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager
Starbucks
07.2019 - Current
Front Of House Manager/Head Of Event Coordination
Summit Grill Restaurant Group
03.2016 - 07.2019
Hostess/Server/Bartender
Chili's Bar And Grill
03.2009 - 03.2016
University of Central Missouri
Bachelor of Science from Speech And Language Pathology