Kaitie Ciano
Lancaster,PA
Summary
Recent college graduate with a Bachelor's degree in Cybersecurity and Analytics, coupled with healthcare and leadership experience, seeks a professional position to apply analytical and technical skills in a dynamic and growth-focused environment.
Overview
6
6
years of professional experience
Work History
Pharmacy Technician
Weis Markets
10.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Attractions Supervisor
Hershey Entertainment and Resorts, Hersheypark
05.2018 - Current
- Boosted operational efficiency by monitoring staff performance closely and providing constructive feedback regularly.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Evaluated employee performance periodically, identifying areas of improvement and offering tailored support or additional training as needed.
- Handled customer complaints professionally, resolving issues quickly to maintain positive guest relations.
Data Analytics Intern
The Whiting-Turner Contracting Company
05.2024 - 08.2024
- Assisted multiple departments by creating visualizations for current projects
- Main project consisted of collecting and cleaning data from national survey over multiple years and creating Power BI Dashboard to track rankings and revenue
- Used Excel, Power BI, and Bluebeam Revu
- Improved data quality by performing thorough analysis, identifying discrepancies, and proposing corrective actions.
- Evaluated various statistical methodologies and algorithms to determine their applicability for given scenarios or datasets.
Patient Services Representative
UPMC Lititz
02.2022 - 03.2023
- Company Overview: Emergency Department
- Registered patients for Emergency Room and STAT lab work
- Used EPIC Software System
- Stayed in regulation with HIPAA guidelines
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Took copayments and compiled daily financial records.
Education
Bachelor of Science - Business Analytics, Minor: Cybersecurity
York College of Pennsylvania
York05.2025
Skills
- Data Manipulation
- Data Visualization
- Incident Response
- Team Management
- Vulnerability Assessment
- Threat Intelligence
- Penetration Testing
- SIEM management
- Confidentiality and HIPAA
- Healthcare Regulations Compliance
- Incident Reporting Protocols
Projects
Consulting Project, Developed a marketing pitch and prototype website for an immersive tourism experience in Dingle, Ireland, as part of a consulting project during study abroad.
Timeline
Data Analytics Intern
The Whiting-Turner Contracting Company
05.2024 - 08.2024
Pharmacy Technician
Weis Markets
10.2023 - Current
Patient Services Representative
UPMC Lititz
02.2022 - 03.2023
Attractions Supervisor
Hershey Entertainment and Resorts, Hersheypark
05.2018 - Current
Bachelor of Science - Business Analytics, Minor: Cybersecurity
York College of Pennsylvania
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