Kaitlan Pantin
Wilson
Summary
Reliable Medical Office Assistant with experience in managing patient records, scheduling appointments, and coordinating healthcare services. Strengths include strong organizational skills, ability to multitask efficiently under pressure, and knowledge of medical terminology. Previous roles have showcased adaptability in fast-paced work environments and commitment to maintaining confidentiality of patient information. Demonstrated capacity to contribute positively to team dynamics while also working independently when required.
Overview
5
5
years of professional experience
Work History
Park Associate
NYC Department of Parks and Recreation
Brooklyn
03.2025 - 06.2025
- Provide high-quality customer service to park visitors.
- Assist with general maintenance and report hazards.
- Monitored park facilities, ensuring equipment was safe and functional for use.
- Engaged with local community groups to promote park initiatives and volunteer opportunities.
Medical Office Administrator
New York-Presbyterian Hospital
New York
01.2023 - 02.2025
- Maintained and updated confidential patient records in compliance with HIPAA standards.
- Coordinated patient scheduling to ensure timely appointments and efficient provider availability.
- Verified insurance coverage and processed claims, reducing reimbursement delays by 20%.
- Responded to patient inquiries and resolved billing discrepancies with professionalism and empathy.
- Liaised between departments to streamline communication and patient care coordination.
Medical Receptionist
Prestige Health and Wellness
New York
03.2021 - 11.2022
- Managed patient intake, check-in/out procedures, and appointment reminders.
- Utilized EHR systems to input and update patient records accurately.
- Facilitated insurance verification and co-payment collection at point of service.
- Provided front desk support for a busy multi-specialty clinic, handling high call volumes and walk-in traffic.
- Maintained a welcoming and professional environment for patients and visitors.
Front Desk Receptionist
Silver Mirror Facial Bar
Brooklyn
04.2020 - 01.2021
- Greeted and checked in over 50 clients daily, ensuring a seamless front desk experience.
- Managed multi-line phone systems, appointment bookings, and client inquiries.
- Assisted with scheduling and conflict resolution to maximize daily efficiency.
- Maintained a clean and organized reception area, reinforcing a professional brand image.
Education
High School Diploma -
Trenton Central High School
Trenton, NJSkills
- Appointment coordination
- Problem-solving
- Patient scheduling
- HIPAA compliance
- Electronic health records
- Insurance verification
- Customer service
- Visitor engagement
Timeline
Park Associate
NYC Department of Parks and Recreation
03.2025 - 06.2025
Medical Office Administrator
New York-Presbyterian Hospital
01.2023 - 02.2025
Medical Receptionist
Prestige Health and Wellness
03.2021 - 11.2022
Front Desk Receptionist
Silver Mirror Facial Bar
04.2020 - 01.2021
High School Diploma -
Trenton Central High School
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