Kaitlen Martin
Mount Pleasant,TX
Summary
Strong communicator and problem solver. Gifted at working effectively and productively with diverse customers and their individual needs. Used to building lasting client relationships. Seeking a customer service role at a new company.
Overview
10
10
years of professional experience
Work History
Master Stylist
Belle and Blush
Little Rock , Arkansas
10.2018 - 07.2023
- Conducted consultations to assess clients’ beauty care needs and preferences.
- Provided detailed information about products and services to clients.
- Assisted customers in making decisions about products or services offered by the company.
- Identified customer needs and recommended appropriate solutions accordingly.
- Maintained a positive attitude while dealing with difficult situations involving customers.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
Veterinary Technician
Hughes Springe Veterinary Hospital
Hughes Springs, Florida
05.2016 - 10.2018
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Cleaned and maintained equipment used in veterinary practices such as cages, examination tables, autoclaves.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
Veterinary Receptionist
Hughes Springs Boarding and Grooming
Hughes Springs, Texas
03.2013 - 05.2016
- Answered incoming calls, scheduled appointments, and provided information to clients regarding services offered.
- Ordered office supplies as needed and maintained a clean reception area.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Performed data entry tasks into various computer systems accurately and promptly.
- Filed medical records in an organized manner for easy access when needed.
- Provided customer service by answering questions related to pet care and medications prescribed by the veterinarian.
Education
License - Cosmetology
Paul Mitchell Little Rock
Little Rock, AR02-2019
License - Veterinary Technology
Penn Foster Career School
Scranton, PA08-2016
High School Diploma -
Hughes Springs High School
Hughes Springs, TX05-2015
Skills
- Excellent customer service
- Efficient time management
- Reliable and punctual
- Motivated self-starter
- Detail Oriented
- Fast learner
- Strong communication skills
Timeline
Master Stylist
Belle and Blush
10.2018 - 07.2023
Veterinary Technician
Hughes Springe Veterinary Hospital
05.2016 - 10.2018
Veterinary Receptionist
Hughes Springs Boarding and Grooming
03.2013 - 05.2016
License - Cosmetology
Paul Mitchell Little Rock
License - Veterinary Technology
Penn Foster Career School
High School Diploma -
Hughes Springs High School