Kaitlen Vardell

• Dispense back braces & knee braces to patients to improve quality of life and activities of daily living
• Verify patient insurance, determine if prior authorization is needed, obtain prior authorization when needed, provide patient with estimated out of pocket cost
• Follow up on claims to ensure they are paid and work denials when necessary
• Collaborated with physicians and mid-levels for successful patient outcomes.
• Enhanced patient care by addressing specialized needs.
• Strengthened patient relationships with personalized support.
• Followed all company policies and procedures to deliver quality work.

• Vacuumed, cleaned up toys and emptied dishwasher to help family members with housekeeping tasks.
• Encouraged children to transition from diapers and assisted in development of good restroom habits.
• Maintained safe environment by keeping watchful eye on children.
• Demonstrated strong problem-solving skills when addressing conflicts or disagreements among children, resulting in peaceful resolutions that maintain harmony within the home.
• Prepared nutritious meals and snacks for children to maintain balanced diets.
• Monitored behavior of 3 children between 1 and 4 years of age.

Front Office Responsibilities:

• Greet and check in patients, ensuring a smooth registration process
• Verify insurance information and collect co-pays and outstanding balances
• Explain patient balances and answer any billing-related questions
• Schedule follow-up appointments and coordinate surgery center procedures, both with and without anesthesia
• Schedule in-office procedures and respond to incoming phone calls
• Make outgoing calls to patients for appointment reminders, follow-ups, and updates
• Request and follow up on medical records, and send referrals to specialists
• Complete prior authorizations for procedures and treatments

Back Office Responsibilities:

• Room patients and obtain vital signs
• Input medication and medical history into the EMR system
• Collect, process, and analyze urine samples
• Dispense back and knee braces as needed
• Complete medication prior authorizations
• Return patient calls regarding procedures and medical questions
• Assist with in-office procedures by preparing sterile trays, environments, and patients
• Ensure pre-op requirements are met and assist with medication handling for the physician
• Maneuver the C-arm as necessary during procedures
• Clean and sterilize equipment and tools using an autoclave
• Perform regular spore testing and maintenance on the autoclave

Team Lead Responsibilities:

• Foster a positive team atmosphere and boost staff morale
• Provide guidance and support to team members as needed
• Perform all front and back office duties, assisting where necessary

Office Manager Responsibilities:

• Oversee and manage front and back office operations as needed
• Assign shifts and manage staff schedules
• Handle patient escalations and resolve concerns
• Complete bank deposits and manage office inventory
• Ensure that staff are meeting performance and compliance requirements