Kaitlin Alhambra

Process Posh Authenticate orders, Poshmark's premium in-person authentication service of luxury items. Manage incoming and outgoing Posh Authenticate shipments, including taking photos and videos for authentication purposes Safely handle, examine and authenticate luxury goods Pack shipments securely, following required specifications Conduct quality inspection on packaging and documentation Learn how to authenticate brands through hands-on training and independent research.

Provide high level of customer support via email Tackle some of our key challenges including managing users who list counterfeits or violate our policies in other ways 6-Month Accomplishments: Understand the operating system and be able to physically process orders from start to finish Authenticate 2-3 designer brands Independently handle general support cases with ease 12+ Month Accomplishments Authenticate 5+ designer brands Ability to handle escalated cases Mentor and support new associates Take on additional responsibilities in order to support operations

• Maintained guest privacy and building reputation by keeping information confidential.
• Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
• Spoke with patrons to make conversation, answer questions or to respond to complaints.
• Answered guest questions regarding local area, facilities and amenities.
• Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
• Organized packages received by mail or courier on behalf of guests while ensuring they are properly tracked.
• Entered work orders for housekeeping, pest control and maintenance issues.
• Updated front desk's concierge book to maintain most relevant visitor information.

• Responsible for providing an exceptional experience for all Ulta Beauty guests by engaging each guest to determine individual needs, keeping fixtures fully stocked with merchandise, performing cashier duties, maintaining overall store cleanliness, and completing tasks as assigned
• Train and mentor new hires on how to provide exceptional, forthcoming and responsive service to every guest they encounter.
• Upsold additional beauty items when appropriate to increase sales revenue.
• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
• Answered 30 calls per shift to assist with customer questions and concerns.

• Answer incoming office phone calls to answer questions or transfer to the appropriate party
• Provide administrative support to management team
• Screening callers and making proper referrals
• Maintain offices, conference rooms and kitchen well organized with clean work environment
• Normal office functions such as setting up and maintaining files including private/proprietary and other sensitive data.

• Trained and mentor new hires on how to provide exceptional, responsive, & trustworthy service to every resident and/or guest they encounter
• Performed a variety of administrative functions enhancing the resident experience at the property, focusing on 'Five-Star' service excellence
• Utilized all community management tools (communication mediums, Connect, Access Control, Security etc.)
• Executed administrative tasks while anticipating preferences & unexpressed needs of clientele, while implementing a full-service hospitality platform.