Kaitlin Ash
Kennel Assistant
Shawnee,KS
Judge a man by his questions rather than his answers.
Voltaire
Summary
Conscientious and service-oriented Kennel Assistant passionate about providing animals with top-notch care and support. Develops and maintains loyal client relationships while building lasting trust with animals under care. Proficient in behavioral assessments, pet products knowledge, managing dog daycare environments and basic animal needs.
Overview
3
3
years of professional experience
Work History
Kennel Attendant & Customer Service
Two Dogs And A Cat Pet Club
Overland Park, KS
06.2021 - 07.2022
- Monitored over 100 boarding and daycare dogs in play yards
- Monitored up to 12 cats in kitty condos
- Followed pet care instructions for dietary needs and medication regimens
- Protected animals from care errors by maintaining clear and secure tags
- Monitored animals for behavioral problems and signs of health issues
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise
- Kept cages, kennels, play yards and grooming areas neat and clean
- Monitored animals for signs of disease, illness or injury and communicated concerns to owners
- Documented animals' weight, size and condition in computer system for review by senior staff
Pet Care Associate
Lifetime Pet
Olathe, KS
01.2020 - 05.2021
- Demonstrated extensive knowledge on hundreds of pet products to suggest to clients
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Monitored up to 50 dogs for behavioral problems and signs of health issues in daycare setting/boarding settings
- Protected animals from care errors by maintaining clear and secure tags
- Followed pet care instructions for dietary needs and medication regimens
- Kept cages, kennel and play yard areas neat and clean
- Monitored animals for signs of illness or injury and communicated concerns to owners
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs
- Observed animal details such as size, condition, behavior and eating habits and documented data with Kennel Link
Sales Associate
Go Pet Go
Mission, KS
05.2019 - 01.2020
- Demonstrated extensive knowledge on 100s of pet products to suggest to clients
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
- Processed product returns and assisted customers with other selections
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Provided positive first impressions to welcome existing, new and potential customers
- Solved customer challenges by offering relevant products and services
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line
- Educated clients on current promotional offerings and products using persuasive selling tactics
Skills
Animal care
Self-Motivated
Complaint resolution
Key holder experience
Data Entry
Decision-Making
Trustworthy
Problem-Solving
Flexible and Adaptable
Cornerstone, Cardworks and Kennel Link Software Proficiency
Analytical and Critical Thinking
Inbound and outbound calling
Self-direction
Money handling abilities
Stocking and replenishing
Recordkeeping strengths
Multi-line phone talent
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Kennel Attendant & Customer Service - Two Dogs And A Cat Pet Club
06.2021 - 07.2022
Pet Care Associate - Lifetime Pet
01.2020 - 05.2021
Sales Associate - Go Pet Go
05.2019 - 01.2020