Kaitlin Barnes
Taylorsville,KY
Summary
Personable and dedicated customer service with some experience in automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Advisor
Jeff Wyler Nissan of Louisville
Louisville, KY
10.2024 - Current
- Greeted customers and addressed their needs in a professional manner.
- Consulted with customers regarding needs and addressed concerns.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Developed strong relationships with customers by providing exceptional customer service.
- Followed up with existing customers regarding past services performed on their vehicles.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Service Writer
Murphys Customs
Louisville, KY
02.2024 - 10.2025
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Provided cost estimates for additional repairs and services requested by customers.
- Scheduled appointments for customers based on technician availability.
- Assisted technicians in locating parts from vendors when needed for specific jobs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Parts Associate
Harley Davidson Inc
Louisville, KY
06.2024 - 09.2024
- Reviewed catalogs and computer databases to search and locate correct parts for customer motorcycles according to make, model, and year.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Located and labeled parts to maintain organized inventory of stock.
- Participated in physical inventories on a quarterly basis.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Answered phones promptly and courteously while providing excellent customer service.
Education
High School Diploma -
Bullitt East High School
Mount Washington, KY05-2013
Skills
- Vehicle assessment
- Conflict resolution
- Team collaboration
- Performance goals
- Work order interpretation
- Service recommendations
- Excellent communication
- Cost estimation
- Customer retention
Certification
- Chris Collins Service Drive Revolution Training Program
Timeline
Service Advisor
Jeff Wyler Nissan of Louisville
10.2024 - Current
Parts Associate
Harley Davidson Inc
06.2024 - 09.2024
Service Writer
Murphys Customs
02.2024 - 10.2025
High School Diploma -
Bullitt East High School
Similar Profiles
Miles BryantMiles Bryant
Technician at Jeff Wyler Kings NissanTechnician at Jeff Wyler Kings Nissan
Ryan NealRyan Neal
Automotive Service Writer at Jeff Wyler Honda of ColerainAutomotive Service Writer at Jeff Wyler Honda of Colerain
Corey GuinnCorey Guinn
Auto Body Technician at Jeff WylerAuto Body Technician at Jeff Wyler
Zuri OttZuri Ott
Babysitter at Nichole DavisBabysitter at Nichole Davis
Erin KelleyErin Kelley
Music Teacher at Taylorsville Elementary School at Spencer County School SystemMusic Teacher at Taylorsville Elementary School at Spencer County School System