Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Berg

Olmsted Falls,OH

Summary

Capable Bartender passionate about serving customers well while exceeding customer expectations and maintaining professionalism and sense of humor in demanding environments. Strong history of exceptional service in fast-paced settings.

Overview

4
4
years of professional experience

Work History

Bartender

Razzles
05.2022 - 06.2023
  • Served high customer volumes day-to-day, during volleyball season, special events, fundraisers, and private parties.
  • Performed opening and closing duties, preparing cash drawers, printing sales reports and correctly balancing sales bags.
  • Kept bar presentable and well-stocked allowing seamless customer service while meeting customer's needs.
  • Followed alcohol awareness procedures to ensure each guest enjoyed their time safely.
  • Handled customer, team, and business needs simultaneously by communication, efficiency, and effectiveness.
  • Keep a positive attitude with guests and coworkers to promote a comfortable and welcoming environment for all guests and coworkers.

Office Assistant (Temporary)

Midwest Equipment Company
02.2022 - 05.2022
  • Interacted with customers and vendors to schedule crane rentals.
  • Maintained and updated office records, both digital and physical; including invoices, payroll, and scheduling.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Front of House Trainer

Famous Dave's Bar-B-Que
05.2021 - 12.2021
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Performed cash handling activities and secured nightly bank deposits.
  • Trained all new hires following corporate training procedures.

Curbside Team Lead

Giant Eagle
11.2019 - 04.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge to distribute tasks accordingly, allowing for a comfortable and efficient work environment.
  • Ensuring all items were properly selected during shop, verifying substitutions and payment information with customers over the phone, and properly cashing out orders.

Education

Associate of Science -

Cuyahoga Community College
Cleveland, OH
12.2021

Skills

  • High-Volume Environments
  • Responsible Serving
  • Monetary Transactions
  • Guest Satisfaction
  • Safety Regulations
  • Verbal Communication
  • POS System Operations
  • Quality Assurance
  • Customer Service and Assistance

Timeline

Bartender

Razzles
05.2022 - 06.2023

Office Assistant (Temporary)

Midwest Equipment Company
02.2022 - 05.2022

Front of House Trainer

Famous Dave's Bar-B-Que
05.2021 - 12.2021

Curbside Team Lead

Giant Eagle
11.2019 - 04.2021

Associate of Science -

Cuyahoga Community College

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Kaitlin Berg