Kaitlin Biglow
Edmond,OK
Summary
Insurance Adjuster skilled in evaluating and analyzing the eligibility of disability claim benefits. Proven exerience in customer service, teamwork skills, problem solving, professionalism, and organizational skills. Excellent communication skills demonstrated through 7 years of experience in customer service and support roles, focusing on customer satisfaction and attention to detail.
Overview
5
5
years of professional experience
Work History
Benefits Adjuster Level 1
American Fidelity
01.2022 - Current
- Examined claims forms and other records to determine eligibility of disability benefits.
- Answered customer questions regarding claim updates, concerns, and payments.
- Researched and analyzed policy contracts to verify eligibility.
- Analyzed information gathered by investigations to report findings and recommendations.
- Reviewed medical treatment records to determine extent of disability.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Mercy Clinic
10.2021 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Acted as first point of contact and set appointments for prospective clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
Sales Clerk
7-Eleven
08.2018 - 05.2021
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Enhanced customer service experience by acting quickly and applying appropriate resolutions for common problems.
- Processed payments and returns with accuracy and efficiency.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Opened and closed store by balancing cash registers and receipts.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Presented, rotated and date-checked products to maintain company freshness standards.
Education
Bachelor of Science - Fashion Marketing
University of Central Oklahoma
Edmond, OK05.2021
Skills
- Multitasking Abilities
- Property Valuation
- Financial Analysis
- Critical Thinking
- Active Listening
- Organizational Skills
- Technical Knowledge
- Report Writing
- Decision Making
- Time Management
- Claims Investigation
- Empathy and Compassion
- Problem Solving
- Insurance Regulations
- Customer Service
- Conflict Resolution
- Interpersonal Skills
- Analytical Thinking
- Attention to Detail
- Claims Processing
- Highly Motivated
- Team Collaboration
- Claim Form Analysis
- Decision-Making
Timeline
Benefits Adjuster Level 1
American Fidelity
01.2022 - Current
Customer Service Representative
Mercy Clinic
10.2021 - 01.2022
Sales Clerk
7-Eleven
08.2018 - 05.2021
Bachelor of Science - Fashion Marketing
University of Central Oklahoma