Kaitlin Binkley
Lebanon
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Client Service Representative
H & R Block Tax Services
12.2023 - 04.2024
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Streamlined communication for improved efficiency by creating a centralized system for tracking client requests.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Front Desk Agent
Econo Lodge
12.2013 - 11.2023
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Developed and maintained positive relationships with guests for satisfaction.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained clean and organized front desk areas to uphold polished company image.
Breakfast Attendant
Econo Lodge
03.2016 - 07.2018
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Monitored dining room inventory and replenished as necessary.
- Assisted with bussing tables and cleaning up spills.
- Established rapport with customers by providing friendly and attentive service.
- Provided attentive service and proactively assessed guest needs.
Education
No Degree - English
Cumberland University
Lebanon, TNSkills
- Front Office Support
- Report Generation
- Registration Processing
- Credit and Cash Payments
- Guest Relations
- Hospitality Services
- POS Systems
- Problem-Solving Skills
- Clerical Duties
- Reservations
- Front Desk Management
Timeline
Client Service Representative
H & R Block Tax Services
12.2023 - 04.2024
Breakfast Attendant
Econo Lodge
03.2016 - 07.2018
Front Desk Agent
Econo Lodge
12.2013 - 11.2023
No Degree - English
Cumberland University
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