Kaitlin Bishop Salem

Company Overview: The Crisis Center for South Suburbia provides emergency shelter and other essential services for individuals and families victimized by domestic violence

• Responsible for development and coordination of Agency's 24-hour Hotline Program, overseeing Hotline operations, hiring, training, and supervising Hotline staff, volunteers and interns
• Responsible for ensuring Hotline program is utilizing a strengths-based, trauma informed approach that is in line with Housing First and harm reduction principles
• Serves as member of Victim Services Management Team in Agency's Emergency Shelter, working collaboratively with Emergency Services and Residential programs to support Residential Clients and supervise shelter staff
• Serves as On-Call Shelter Supervisor, providing 24 hour support and guidance to shelter staff
• Serves on Agency's Leadership team
• Responsible for development of new Hotline Program initiatives including a 24 hour On-Call Counseling/Court Advocacy Program and Hotline Chat & Text support.
• Responsible for development of new Internship Program for Masters & Bachelors level interns, serving as Site/Practicum Supervisor, as needed.

• Answered Hotline and administrative telephones, providing emergency service screenings, crisis intervention, support and community referral recommendations to 300+ monthly Hotline callers
• Completed service screenings and program intakes accurately and in accordance with trauma informed best practices.
• Collaborated with Residential and Emergency Services teams to support 30-45 Residential Clients in Emergency Shelter
• Conducted emergency shelter check ins, as needed
• Utilized crisis de-escalation skills and best practices to maintain safety for shelter staff and clients

Company Overview: Dogs Deserve It is Chicago's premiere pet service company

• Oversaw daily operations, managing 45+ salaried/hourly employees providing pet care services to 800+
• Oversaw management team responsibilities and professional development
• Collaborated with management team to spearhead new strategic initiatives and address emerging industry challenges
• Monitored all communication between management, staff, and clients
• Coordinated responses to all client and employee complaints
• Drafted all client facing correspondence related to material business matters such as policy changes and rate increases
• Reviewed and updated Employee Handbook as needed
• Reviewed manager and employee performance reviews, implementing raises and/or disciplinary matters including Performance Improvement Plans and employee terminations
• Managed weekly invoicing of provided services
• Collaborated with Owner/President to ensure achievement of revenue targets
• Audited and processed bi-weekly payroll in Paylocity and ADP
• Consulted with legal counsel on any employment issues to ensure compliance with Illinois Department of Labor regulations
• Coordinated responses to claims filed to Illinois Department of Unemployment

Company Overview: The Big Hearts Fund raises funds and awareness for dogs and cats with heart disease

• Managed annual operating budget of $100,000
• Registered and maintained good standing with multiple state and regulatory agencies
• Filed applicable tax returns and payments to IRS, Illinois Charity Fund, Illinois Department of Revenue, Washington Secretary of State, Washington Department of Revenue, and California Department of Justice
• Created and implemented human resources policies and procedures
• Maintained financial accounts and payroll records through Quickbooks for Non-Profits
• Facilitated transition of donor database and financial aid program database to SalesForce
• Executed all donor communication such as annual giving campaigns, annual tax correspondence, monthly newsletters, and social media platform strategies
• Planned and executed fundraising events, such as online silent auctions, charity bingo, garage sales, dog washes, pet health and wellness expos, and joint promotions with local businesses
• Researched and submitted proposals for funding from local and national foundations
• Oversaw year over year growth of individual donor contributions from program inception to 2017
• Worked with Board President in planning for and leading all meetings of the Board of Directors
• Led and implemented Strategic Planning session in annual meetings
• Created and implemented Board Recruitment initiative to further Board engagement and growth
• Collaborated with Program Director in operation of Financial Aid Program including communicating with applicants and referring veterinarians through completion of Financial Aid Applications, presenting cases to the Veterinary Advisory Board and Board of Directors with funding recommendations, and rendering payment to veterinary offices for services provided
• Collaborated with Program Director to implement Veterinary Engagement Plan to increase visibility in veterinary community, increasing Program reach throughout the United States and engaging with potential members of Veterinary Advisory Board and Board of Directors
• Created Volunteer Case Management Program to expand capacity of Financial Aid Program, including but not limited to setting and communicating schedule of deliverables from involved parties, drafting and finalization of Case Management Protocol & Training materials, Volunteer On-Boarding Process, Volunteer Policy Handbook, and training of Volunteer Case Facilitators

Company Overview: The Dance COLEctive is a Chicago based modern dance company

• Drafted and submitted grant proposals to private foundations and state/federal arts agencies
• Assisted Artistic Director in planning and execution of fundraising events
• Developed budgets for performances, international collaborations, professional development workshops, and strategic partnership initiatives
• Collected, aggregated and presented audience survey data for summary presentation to the TDC Board of Directors and grant making bodies as requested
• Updated, distributed, and filed annual collaborating artist contracts
• Organized rehearsal schedules for Company
• Coordinated scheduling, payment, terms of partnership with performance collaborators including but not limited to the performance space staff, lighting designers, stage managers, choreographers, etc

Company Overview: Interactive Brokers LLC is an online financial trading platform offering direct market access to individual and corporate trading clients internationally

• Educated national and international customers in the functions of online trading platforms
• Developed educational and training materials for new employees of the Customer Service Department
• Acted as lead liaison between customers, customer service representatives, and technology developers through implementation of account mergers

Company Overview: PEAK6 Investments, L.P is a Chicago based holding company for multiple investment vehicles and trading subsidiaries

• Responded to regulatory inquiries & examinations initiated by the Securities & Exchange Commission, the Chicago Board Options Exchange, & the Financial Industry Regulatory Authority (FINRA)
• Submitted application for FINRA Membership of PEAK6 Markets LLC
• Collaborated with Technology Departments in the development of automated surveillance reports
• Developed & distributed Compliance Manuals for multiple trading subsidiaries
• Developed & distributed various department policies & procedures
• Conducted new hire compliance training & processed employee documentation
• Maintained confidential company and employee files and information databases
• Reviewed & documented employee personal trading account activity
• Maintained filing and organization of corporate documents & legal filings
• Researched, developed & implemented third party electronic filing system
• Facilitated the transition of all compliance records to electronic format