Kaitlin Blackburn
Pikeville,KY
Summary
Strong communicator with excellent organizational and time management skills. Efficiently manages multiple projects simultaneously while adhering to strict deadlines. Possesses excellent problem-solving skills and ability to think and act quickly to find creative solutions. Pragmatic Assistant well-known for being hands-on dynamo with boundless energy to fulfill various tasks. Detailed team player with history excelling in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Special Needs Assistant/Headstart Aide
Pike County Board Of Education
08.2022 - Current
- Assisted with learning and care of students with special needs
- Assisted teachers with supervision and care of group of 20 children.
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Cultivated core values such as kindness, respect, compassion and integrity within students.
- Adhered to classroom protocols to keep areas clean, neat and organized.
- Supported classroom activities, tutoring, and reviewing work.
- Responded to student needs and questions promptly.
- Maintained safety and security by overseeing students in recess environments.
- Supervised students on field trips for safety and proper behavior in public settings.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
Customer Service Representative
First Financial Credit
11.2021 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Operator
Pikeville Medical Center
08.2021 - 11.2021
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
- Connected callers with appropriate professional, department, or business.
- Operated switchboard and routed incoming calls to appropriate departments.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Received incoming calls and paged individuals and departments over PA system.
Assistant Store Manager
IGA Supermarket
03.2018 - 10.2019
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
Education
No Degree - General Studies
UPike
PikevilleNo Degree - General Studies
Big Sandy Community And Technical College
Prestonsburg, KYPharmacy Technician - Pharmacy Technology
Big Sandy Community And Technical College
Prestonsburg, KY09.2023
Phlebotomy - Phlebotomy
Big Sandy Community And Technical College
Prestonsburg, KY09.2019
High School Diploma -
South Floyd High School
Hi Hat, KY06.2013
Skills
- Professional Relationships
- Problem Resolution
- Customer Transactions
- Customer Satisfaction
- Verbal Communication Skills
- Customer Accounts Management
- Communication
Timeline
Special Needs Assistant/Headstart Aide
Pike County Board Of Education
08.2022 - Current
Customer Service Representative
First Financial Credit
11.2021 - 09.2022
Operator
Pikeville Medical Center
08.2021 - 11.2021
Assistant Store Manager
IGA Supermarket
03.2018 - 10.2019
No Degree - General Studies
UPike
No Degree - General Studies
Big Sandy Community And Technical College
Pharmacy Technician - Pharmacy Technology
Big Sandy Community And Technical College
Phlebotomy - Phlebotomy
Big Sandy Community And Technical College
High School Diploma -
South Floyd High School
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