KAITLIN BOYLE
Bear,DE
Summary
Certified Pharmacy Technician offering more than 20 years of experience within several pharmacy environments from hospital to retail. Dedicated, diligent and dependable professional who maintains focus on accuracy and delivers courteous service at all times, looking to grow in my field while delivering exceptional patient care.
Overview
24
24
years of professional experience
Work History
Call Center Technician Specialty Pharmacy
Christiana Care Health System
12.2021 - Current
- Point of contact for all Specialty Pharmacy phone calls. Directing patients to the appropriate Access Coordinator if deemed necessary, handling all disease state refill calls (unless call needs to be dispatched to appropriate Access Coordinator for further issue), triaging problem phone calls (such as defective medication or clinical interventions for the pharmacist), completing received tracking activities if confirmed receipt of medication, and assisting Access Coordinators with new starts as needed.
- Designated Access Coordinator for Endocrinology, Infertility, Growth Hormone, Inflammatory Bowel Diseases, Behavioral Health, Cardiology, Synagis, HIV, Hepatitis B and C, all conditions without embedded Access Coordinator, and currently Interim Access Coordinator for Hematology and Oncology. Responsible for completing all referrals within Therigy for assigned disease states, completing prior authorizations for all drugs associated with assigned disease states, investigating patient's benefits, exploring financial assistance options to cover costs of medications for patient's (including coupon cards, patient assistance funds, and grants),setting up education appointments with the pharmacist via RevCycle and any technician associated activities within Therigy. Communicating with the office staff as well as physicians within Power Chart and iKnowMed regarding insurance issues, medication education, prescription clarification, financial assistance forms and any other communication involving the patient's specialty medication.
- As well as data entry for any specialty medications sent the outpatient pharmacy, resolving ajudication que for specialty medication issues, updating Enterprise/Therigy patient profiles for new information or ICD-10 codes, collecting payment information and faxing to dispensing team for copays and sending or communicating refill requests to the appropriate provider and office.
Certified Pharmacy Technician/PDC
Christiana Care Health System
05.2011 - Current
- Assisting all 3 sites (Christiana, Wilmington and Mail Order) with: Data entry (building patient profiles, finding insurance and typing prescriptions), contact manager resolution, and third-party rejections (refill too soon, DUR codes, ICD-10 codes, Prior Authorizations)
- Point of contact and building relationships with Case Management, nursing and providers for any issues regarding medications to ensure seamless patient care
- Assisting in ordering medications or finding alternative locations for out of stock drugs
- Completing Meds-To-Bed enrollment for patients upcoming surgery (building patient profiles, finding insurance information, calling patient for credit card info, and entering credit card info into MerchantSoft)
- Cytotec Pre-Pak prescriptions for Omnicell Reporting
- Communicating refill authorizations to the Refill Technician team
- Specialty Pharmacy and Therigy support for the Wilmington Outpatient Pharmacy
- Compliance phone calls for HIV, HEP B and HEP C patients (setting up patients for pick up at the pharmacy or mailing to home of medication, also checking to see if any information has changed for patient to update in the system or transfer to pharmacist for counseling)
- Enrolling patients into the Therigy program and billing insurances accordingly for Specialty Medications (including Omnisys DME, Supplemental and Medicare Part D) Completing all PCC and Referral activities for assigned therapeutic categories
- Prior Authorizations, Benefit Investigations, Refill Activities (along with firing clinical interventions, financial assistance, ending drug therapies, opting patients out of services)
- Point of contact for Specialty Concierges and assisting with any issues and coverage for their position
- Updating Specialty medications department numbers within Mckesson Connect so that they are updated within Wilmington WAC and 340B accounts
- Past duties have included: Serving as Outpatient Pharmacy Liaison for the PDP (Pharmacy Discharge Program) , Meds-To-Bed Technician at Christiana Care Outpatient Pharmacy(serving units 4E, Maternity and HVIS), billing of LARC claims to Delaware Medicaid, various Discharge reports for the department within Reports Director, and serving as a staff technician at all 3 locations.
Senior Certified Pharmacy Technician
Walgreens Pharmacy
- 05.2011
- Answering all patient phone calls (refill requests over the phone and any questions pertaining to their prescriptions
- Calling doctor office’s for prior authorizations and clarifications on prescriptions
- Speaking with insurance companies for third party rejections
- Inputting patient data into the system (patient demographic information and insurance)
- Running the pickup window, filing prescriptions into the proper bins, filing hard copies of prescriptions
- Posting the Cardinal drug order, putting the order away and returning medications back to the wholesaler if needed
- Helping with the employee schedule for day to day duties
- Prescription data entry, filling prescriptions and compounding some medications
- Assisting with maintenance of Script Pro machine and checking for expired medications.
Pharmacy Technician/Patient Liason
The VA Hospital
12.2006 - 10.2008
- Receiving all patient phone calls regarding their prescriptions (refilling medications, answering questions about their medications, new patient data, and contacting physicians for prescription issues)
- Working with providers and hospital administrators for patient support
- Filling daily prescriptions, mailers, and refilling Script Pro
- Receiving returned mail to be corrected and shipped out again
- Maintaining the Hall of Record boxes
- Special shipping for controlled substances and refrigerated medications
- Covering the patient pick up window.
Outpatient/Inpatient Certified Pharmacy Technician
The Nemours Health Clinic, AI DuPont Hospital
05.2004 - 12.2006
- Outpatient Duties: filling daily prescriptions for pick up and mail, answering phones for all patient questions, working the front window for patient pick up, restocking shelves and checking for expired medications, and signing patients up for the new Medicare Part D drug plans
- (The Nemours Health Clinic pharmacy was closed soon after) Inpatient Duties: filling med carts for daily med runs, working the front counter for stat medications and delivering them to their units when needed, restocking the shelves and checking for expired medications, end of day med cart runs, checking assigned unit for expired medications and what they needed for stock, and monthly inspections of PICU nursing station.
PHARMACY TECHNICIAN/CYCLE TECHNICIAN SUPERVISOR
PHARMERICA
09.2002 - 05.2004
- Filling prescriptions for the daily run and for the monthly nursing and care home cycles (compounding, mixing iv medications, tablets for med cards, etc.) Pre-packing medications, pulling expired medications off the shelves
- Pairing IV medications with ancillary supplies
- In charge of making sure the monthly and bi-weekly cycles went out on time and correctly, scanning them to be checked by the pharmacist, making sure the technicians filled the medications correctly, packing them in the assigned totes, and running the cycle data through the system
- Visiting nursing homes to check on their med carts and assisting my supervisor with any other duties.
3RD LEVEL ACCREDITED PHARMACY TECHNICIAN
HAPPY HARRY’S
02.2000 - 08.2002
- Filling daily prescriptions and refills, answering patient phone calls, calling insurance companies to verify patient information and to fix any coverage problems, working the cash register for patient pick up, putting the order away, inputting patient data and entering prescriptions into the computer to be filled.
Education
ptcb certification -
Business Management And Marketing -
Delaware Technical And Community College
Newark, DE09.2001
WILDLIFE CONSERVATION -
UNIVERSITY OF DELAWARE
08.2000
Skills
- Prescription and demographic processing
- Medicare, Medicaid and Insurance claims processing
- Medical and Pharmaceutical Terminology
- Customer Service/Customer Relations
- Experience with assisting patient in enrolling for PAP's , PAF's, and other patient assistance programs
- Submitting Prior Authorization's on CoverMyMeds
Timeline
Call Center Technician Specialty Pharmacy
Christiana Care Health System
12.2021 - Current
Certified Pharmacy Technician/PDC
Christiana Care Health System
05.2011 - Current
Pharmacy Technician/Patient Liason
The VA Hospital
12.2006 - 10.2008
Outpatient/Inpatient Certified Pharmacy Technician
The Nemours Health Clinic, AI DuPont Hospital
05.2004 - 12.2006
PHARMACY TECHNICIAN/CYCLE TECHNICIAN SUPERVISOR
PHARMERICA
09.2002 - 05.2004
3RD LEVEL ACCREDITED PHARMACY TECHNICIAN
HAPPY HARRY’S
02.2000 - 08.2002
Senior Certified Pharmacy Technician
Walgreens Pharmacy
- 05.2011
ptcb certification -
Business Management And Marketing -
Delaware Technical And Community College
WILDLIFE CONSERVATION -
UNIVERSITY OF DELAWARE