Kaitlin Brinley
Lunenburg,MA
Summary
Results-oriented insurance professional with over 15 years of expertise in personal lines underwriting, recognized for leading high-performing teams and executing strategic initiatives. Demonstrated ability in risk management and market analysis, resulting in enhanced operational efficiencies and profitable growth. Skilled in building strong stakeholder relationships while ensuring exceptional customer experiences and strict regulatory compliance.
Overview
12
12
years of professional experience
Work History
Assistant Vice President, Personal Lines Underwriting
HANOVER INSURANCE GROUP
Worcester, MA
09.2022 - Current
- Accountable for overseeing the middle market underwriting operation of 50 employees, managing a portfolio with $2.2 billion in written premium.
- Empower leaders and underwriters to respond to market changes and make informed risk decisions within established authority levels and risk appetite.
- Collaborate with senior Leadership to maintain profitability, drive growth, and optimize operations.
- Cultivated strong connections with State Management, Product, Actuarial & Field Sales teams to drive profitable growth.
Director, Personal Lines Underwriting
HANOVER INSURANCE GROUP
Worcester, MA
01.2019 - 09.2022
- Restructured the countrywide underwriting team.
- Utilized industry knowledge to guide a top-performing underwriting team over a 20-state region.
- Strengthened financial performance via strategic interaction with independent agents.
- Managed agency relationships, optimized efficiency, and conducted quality reviews and training.
Manager, Personal Lines Underwriting
HANOVER INSURANCE GROUP
Worcester, MA
09.2015 - 01.2019
- Managed a team of 18 Underwriters in the Northeast and Southeast, ensuring balanced workflows and adherence to service expectations.
- Worked on initiatives across Product, Operations, MC, CSC, Technology, and Claims.
- Coordinated with offshore partners to streamline procedures.
- Provided approval decisions through detailed assessment of submitted proposals.
Supervisor, Personal Lines Underwriting
HANOVER INSURANCE GROUP
Worcester, MA
11.2013 - 09.2015
- Streamlined the NB routing process to ensure prompt handling by Underwriters.
- Collaborated with the Operations to meet service standards, and identify improvement opportunities.
- Facilitated open communication between field sales team and underwriting department regarding initiatives and goals.
- Coached and mentored underwriters to support the Direct Access model.
Team Lead, Personal Lines Underwriting
HANOVER INSURANCE GROUP
Worcester, MA
04.2013 - 11.2013
Education
Bachelor of Science - Business Administration, Concentration: Finance
MERRIMACK COLLEGE
North Andover, MABachelor of Science - Business Administration
BOND UNIVERSITY
Gold Coast, AustraliaSkills
- Team Leadership
- Strategic Planning
- Cross-Functional Collaboration
- Risk Mitigation Strategies
- User Experience Enhancement
- Operational Optimization
- Competitive Market Assessment
- Regulatory Compliance
- Development
Timeline
Assistant Vice President, Personal Lines Underwriting
HANOVER INSURANCE GROUP
09.2022 - Current
Director, Personal Lines Underwriting
HANOVER INSURANCE GROUP
01.2019 - 09.2022
Manager, Personal Lines Underwriting
HANOVER INSURANCE GROUP
09.2015 - 01.2019
Supervisor, Personal Lines Underwriting
HANOVER INSURANCE GROUP
11.2013 - 09.2015
Team Lead, Personal Lines Underwriting
HANOVER INSURANCE GROUP
04.2013 - 11.2013
Bachelor of Science - Business Administration, Concentration: Finance
MERRIMACK COLLEGE
Bachelor of Science - Business Administration
BOND UNIVERSITY
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