Kaitlin Brown
Hagerstown,MD
Summary
Versatile professional with extensive experience spanning client care in a physical therapy office, educational support as an aide, skilled data entry responsibilities, and effective customer service representation. Throughout various roles, dedication and communication excellence have consistently been demonstrated, successfully navigating diverse environments. In the client care role, honed robust problem-solving abilities and earned a reputation for consistently going above and beyond to ensure satisfaction. This commitment extended into the educational support role, where adaptability and a strong dedication to supporting individuals in their journey were paramount. Proficiency in data entry is characterized by a commitment to accuracy and efficiency when handling various sets of information. In customer service, maintain a track record of consistently delivering high-quality interactions, solidifying a reputation for a strong people-oriented approach. Excited about the prospect of leveraging this multifaceted skill set in a dynamic work environment, bringing a proven track record of success and adaptability to contribute to the continued growth and excellence of any team or organization.
Overview
11
11
years of professional experience
Work History
Client Care Specialist
Fyzical Therapy & Balance Centers
06.2021 - Current
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Collected room deposits, fees, and payments.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Increased customer service success rates by quickly resolving issues.
- Completed daily logs for management review.
- Proofread and edited documents for accuracy and grammar.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Interacted and provided support to 15-20 patients on a daily basis, demonstrating strong interpersonal and care-giving skills in a healthcare setting.
Teacher Assistant
YMCA
02.2019 - 08.2020
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Planned and implemented integrated lessons to meet national standards.
- Helped students explore concepts with engaging, learning-focused activities.
Daycare Teacher
NEW BEGINNINGS CHILDCARE
08.2018 - 02.2019
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Gathered materials and resources to prepare for lessons and activities.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
Customer Service
Lowes
03.2014 - 05.2018
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
- Immediately brought critical issues to customer service manager for resolution.
- Researched issues with shipments, product damage and incorrect product amounts.
- Coordinated product shipments with correct freight company.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
Data Entry
Direct Mail Processors
03.2013 - 12.2013
- Logged in donations from different organizations in a timely manner
- Handled cash from clients
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Created and maintained data entry logs to track data entry activities.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Collated and organized data entry documents into filing systems for easy access.
- Developed and maintained databases to store customer information.
- Secured and protected data from unauthorized access by complying with security protocols.
- Developed data entry policies and procedures in compliance with company standards.
- Used computer software to store and retrieve data.
- Updated and maintained customer information, documents and records.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
Education
Highschool Diploma - Education
North Hagerstown High School
Hagerstown, MD06.2012
Skills
- Creativity
- Leadership
- Teamwork
- Time management
- Organization
- Attention to detail
- Adaptability
- Active listening
- Being able to understand and empathize with others
- Motivating others
- Building strong and lasting relationships
- Honesty
- Customer service
- Strong communication
- Reliable
Accomplishments
- Recognized as the Employee of the Month, showcasing consistent dedication, exceptional performance, and a commitment to achieving and exceeding workplace goals.
- Effectively led my team in surpassing fundraising goals, contributing significantly to the success of the Muscular Dystrophy fundraiser by securing substantial monetary contributions.
Additional Information
Captain of muscular dystrophy donations leading to our goal. Employee of the month
Timeline
Client Care Specialist
Fyzical Therapy & Balance Centers
06.2021 - Current
Teacher Assistant
YMCA
02.2019 - 08.2020
Daycare Teacher
NEW BEGINNINGS CHILDCARE
08.2018 - 02.2019
Customer Service
Lowes
03.2014 - 05.2018
Data Entry
Direct Mail Processors
03.2013 - 12.2013
Highschool Diploma - Education
North Hagerstown High School
Similar Profiles
Whitney HusseyWhitney Hussey
Physical Therapist at FYZICAL Therapy & Balance CentersPhysical Therapist at FYZICAL Therapy & Balance Centers
Lauren SwainLauren Swain
Client Care Specialist at Fyzical Therapy & Balance CentersClient Care Specialist at Fyzical Therapy & Balance Centers
Austin M. FrenchAustin M. French
Physical Therapist Assistant at FYZICAL Therapy & Balance CentersPhysical Therapist Assistant at FYZICAL Therapy & Balance Centers
Shannon MullaneyShannon Mullaney
Float Physical Therapist Assistant at FYZICAL Therapy & Balance CentersFloat Physical Therapist Assistant at FYZICAL Therapy & Balance Centers
Timothy MossTimothy Moss
District Operations Manager at Schindler Elevator CorporationDistrict Operations Manager at Schindler Elevator Corporation