Kaitlin Bugasch
Oviedo,FL
Summary
Results-driven Medical Assistant/Surgery Coordinator with over 10 years of experience in a dynamic medical office. Skilled in managing surgical schedules for 150-300 procedures monthly, supporting four surgeons effectively. Strong administrative capabilities complemented by proficiency in NextGen and EMA software, ensuring high productivity with minimal oversight. Committed to enhancing patient experiences through effective communication and coordination.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Surgery Coordinator
Advanced Dermatology And Cosmetic Center
03.2021 - 05.2025
- Managed high volume of incoming calls for surgery scheduling with professionalism.
- Developed communication channels with referring physician offices to improve patient care coordination.
- Verified insurance coverage and secured necessary pre-authorizations efficiently.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Adapted to last-minute schedule changes, minimizing disruptions to workflow.
- Coordinated Mohs closure surgeries with plastic surgery facilities as required.
- Returned patient calls regarding biopsy results and scheduled follow-up surgeries.
- Trained team members on effective use of EMA path log for enhanced efficiency.
Business Development Coordinator
Bodyologie
08.2016 - 01.2021
- Responsible for executing innovative marketing strategies for business growth through social media, advertising, branding, word of mouth and events
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Coordinated event appearances including office events, staffing, and promotional materials to maximize company exposure and generate leads
- Enhanced client relationships through regular communication and prompt responses to inquiries
- Managed portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction
Medical Assistant
Florida Cardiology Associates
06.2014 - 07.2016
- Maintained safe work environment by adhering to established safety protocols and guidelines.
- Obtained client medical history, medication information, symptoms, and allergies to facilitate care.
- Performed EKGs and diagnostic tests, ensuring accurate and timely diagnoses.
- Adjusted pacemakers, Holter monitors, and loop monitors to enhance patient comfort and data quality.
- Registered and scheduled patients for follow-up appointments to optimize workflow.
- Trained new technicians on standard operating procedures, promoting consistency across team.
- Directed patients to exam rooms, addressed inquiries, and prepared for physician examinations.
- Demonstrated profound knowledge of medical equipment and terminology to support clinical processes.
Front Desk
Women's Center For Radiology
01.2012 - 06.2014
- Greet patients, schedule and confirm patient appointments, check-ups and physician referrals
- Managed approximately 30 incoming calls, emails, and faxes per day
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at front desk.
- Compile and record medical charts, reports, and privacy forms
- Comforts patients by anticipating patients anxieties; answering patients' questions to put them at ease; maintaining reception area
Medical Assistant
Reflections Dermatology
04.2010 - 12.2012
- Efficiently managed front desk in areas of computerized processes utilizing Medical Manager to handle scheduling, billing and collections, medical records and insurance claims
- Assisted and/or observed dermatologists with patient care procedures that included MOHS surgery and KOH fungal cultures, and treatment of acne and rashes
- Trained personnel in all areas of front desk management and patient relations, ensuring open lines of communication between patients, staff and physicians with demonstrated efficiency and confidentiality
Medical Transcription
Palms Cardiovascular Institute
03.2008 - 03.2010
- Transcribing, faxing and emailing reports to physicians
- Receiving and conveying messages in writing, electronically and verbally
- Making appointments, filing bills of patients, providing receipt of money, and undertaking any banking procedures
- Booking and organizing Doctors and staff meetings as directed
- Accurately documented medical dictation to record patient care records
Education
Medical Assistant - Healthcare
Sandford Brown Institute
Orlando, FL05.2010
Esthetician - Skin Health
Florida College of Natural Health
Maitland, FL05.2008
Skills
- Efficient in EMR - NextGen
- Adaptable and Flexible
- EHR Software - EMA
- Keyboarding 65 wpm
- Medical Terminology
- CPT Coding
- Calm and level-headed under duress
- Obtaining authorizations
- Scheduling Tests and Procedures
- Collaboration and Teamwork
Certification
- CMAA - Certified Medical Administrative Assistant
- CPR
Timeline
Surgery Coordinator
Advanced Dermatology And Cosmetic Center
03.2021 - 05.2025
Business Development Coordinator
Bodyologie
08.2016 - 01.2021
Medical Assistant
Florida Cardiology Associates
06.2014 - 07.2016
Front Desk
Women's Center For Radiology
01.2012 - 06.2014
Medical Assistant
Reflections Dermatology
04.2010 - 12.2012
Medical Transcription
Palms Cardiovascular Institute
03.2008 - 03.2010
Medical Assistant - Healthcare
Sandford Brown Institute
Esthetician - Skin Health
Florida College of Natural Health
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