Kaitlin Bugasch
Surgical Coordinator
Oviedo,Florida
Summary
Compassionate Surgery Coordinator with 3 years helping others through personal excellence. Employs strong administrative, organizational and interpersonal skills. Background in Medical Assisting in fast-paced medical office. Skilled in NextGen and manages multiple tasks simultaneously with minimal supervision. Effective at setting up as many as 75 weekly procedures for 4 surgeons in a busy dermatologist practice. Well-versed in checking coverage, obtaining authorizations and collecting payments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Surgery Coordinator
Advanced Dermatology And Cosmetic Center
03.2021 - 05.2024
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Developed relationships with referring physicians offices, fostering strong communication channels that benefited both parties in coordinating patient care.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Coordinated with facilities to set up surgeries for Mohs closure.
Business Development Coordinator
Bodyologie
01.2017 - 03.2020
- Responsible for executing innovative marketing strategies for business growth through social media, advertising, branding, events, and word of mouth.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
- Coordinated event appearances including booth design, staffing, and promotional materials to maximize company exposure and generate leads.
- Enhanced client relationships through regular communication and prompt responses to inquiries.
- Managed a portfolio of existing clients, consistently exceeding sales targets and maintaining high levels of client satisfaction.
Vascular Technician
Florida Cardiology Associates
07.2013 - 07.2016
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Profound knowledge of medical equipment
- Familiarity with medical terminology and cardiac medications
- Ability to perform ECP on cardiac patients
- Ability to perform Sensilase on cardiac patients
- Registering, and scheduling patients for follow up appointments.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Adjusted pacemakers, holter monitors and loop monitors with commitment to efficiency, data quality and overall comfort of patients.
- Improved diagnostic accuracy by conducting Holter monitor placements and interpretations.
Front Desk
Women's Center For Radiology
01.2012 - 06.2013
- Greet patients, schedule and confirm patient appointments, check-ups and physician referrals
- Answer high volume telephones and direct calls to appropriate staff
- Maintained an organized, welcoming lobby area to create a positive first impression for visitors.
- Accurately processed payments and balanced daily cash drawer, maintaining financial integrity at the front desk.
- Compile and record medical charts, reports, and privacy forms
- Comforts patients by anticipating patients anxieties; answering patients' questions to put them at ease; maintaining the reception area
Medical Assistant
REFLECTIONS DERMATOLOGY
04.2010 - 12.2012
- Efficiently managed the front desk in areas of computerized processes utilizing the Medical Manager to handle scheduling, billing and collections, medical records and insurance claims
- (Medicare and Medicaid)
- Assisted and/or observed dermatologists with patient care procedures that included MOHS surgery and KOH fungal cultures, and treatment of acne and rashes
- Trained personnel in all areas of front desk management and patient relations, ensuring open lines of communication between patients, staff and physicians with demonstrated efficiency and confidentiality
- Prepared patients/rooms for physical examinations; interviewed patients to obtain medical histories; explained treatment procedures, sterilize equipment and properly dispose of contaminated supplies
- Coordinated and followed up on daily laboratory-related procedures and communications.
Medical Transcription
PALMS CARDIOVASCULAR INSTITUTE
03.2008 - 03.2010
- Transcribing, faxing and emailing reports to physicians
- Receiving and conveying messages in writing, electronically and verbally
- Making appointments, filing bills of patients, providing receipt of money, and undertaking any banking procedures
- Booking and organizing Doctors and staff meetings as directed
- Scanning, filing, and faxing the reports and preparing them for mail-out.
Medical Assistant
EURO COSMETIC SURGERY CENTER
02.2007 - 03.2008
- Rooming Patients, Patient history, Assistance with clinical and surgical procedures
- New Prescriptions/Renewals, Triage, Lab requisition coding
- Responsible for patient rooms/operating room being stocked, and clean, along with all sterilization of all surgical instruments.
Education
Medical Assistant - Healthcare
Sandford Brown Institute
Orlando, FL05.2010
Esthetician - Skin Health
Florida College of Natural Health
Maitland, FL05.2008
Skills
- Efficient in EMR - NextGen
- Adaptable and Flexible
- EHR Software - EMA
- Keyboarding 65 wpm
- Medical Terminology
- CPT Coding
- Calm and level-headed under duress
- Obtaining authorizations
- Scheduling Tests and Procedures
- Collaboration and Teamwork
Certification
CPR Certification, experience in the ability to assist residents and patients with activities of daily living.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Surgery Coordinator
Advanced Dermatology And Cosmetic Center
03.2021 - 05.2024
Business Development Coordinator
Bodyologie
01.2017 - 03.2020
Vascular Technician
Florida Cardiology Associates
07.2013 - 07.2016
Front Desk
Women's Center For Radiology
01.2012 - 06.2013
Medical Assistant
REFLECTIONS DERMATOLOGY
04.2010 - 12.2012
Medical Transcription
PALMS CARDIOVASCULAR INSTITUTE
03.2008 - 03.2010
Medical Assistant
EURO COSMETIC SURGERY CENTER
02.2007 - 03.2008
Medical Assistant - Healthcare
Sandford Brown Institute
Esthetician - Skin Health
Florida College of Natural Health
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