Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlin Burnell

Westland

Summary

Professional with experience in patient care, office management, and therapeutic support. Skilled in managing appointments, maintaining records, and assisting with patient treatments. Strong focus on team collaboration and achieving results. Reliable, adaptable, and able to meet changing needs. Experienced with patient care and clinical support in chiropractic settings. Utilizes effective communication and organizational skills to enhance patient experience and office efficiency. Knowledge of chiropractic procedures, patient interaction, and administrative tasks.

Overview

7
7
years of professional experience

Work History

Chiropractic Assistant

Clugston Chiropractic
05.2021 - Current
  • Answered phones to respond to customer questions, provide information and schedule appointments.
  • Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
  • Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
  • Input patient data into computer system using Herfert Software and checked information for accuracy.
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed electric muscle stimulation, massage, and mechanical traction.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Streamlined appointment scheduling for improved patient experience and reduced wait times.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
  • Increased patient retention through exceptional customer service and follow-up communications.
  • Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
  • Oriented and trained new staff on proper procedures and policies.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Alarm Dispatcher

Security Corporation
07.2019 - 12.2020
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Maintained updated and detailed records of calls in electronic database.
  • Reduced false alarms by verifying incident details before dispatching emergency personnel, saving time and resources.
  • Provided exceptional customer service by calmly addressing concerns from callers during stressful situations.
  • Conducted thorough follow-ups on resolved incidents for data collection purposes.
  • Developed strong relationships with local authorities through clear communication and cooperation during emergencies.
  • Improved communication between emergency responders and the public by efficiently dispatching alarms and relaying critical information.
  • Managed multiple phone lines simultaneously while maintaining composure under pressure, ensuring consistent performance during peak periods.
  • Enhanced response times by prioritizing emergency calls and accurately routing them to appropriate agencies.
  • Provided continuous support throughout emergency situations until resolution was achieved, offering reassurance to affected parties when needed.
  • Maintained accurate records of alarm incidents, ensuring all necessary information was documented for review and analysis.
  • Quickly adapted to new technology systems implemented within the dispatch center for improved operations.
  • Reported any incidents immediately to local law enforcement.
  • Recorded time, date and location of incidents.

Cashier

CVS Pharmacy
03.2018 - 07.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

Garden City High School
Garden City, MI
06-2011

Skills

  • Telephone etiquette
  • Appointment scheduling
  • Medical terminology
  • Scheduling appointments management
  • Data entry efficiency
  • Patient care coordination
  • Patient flow management
  • Patient care
  • Patient relations
  • Payment collection
  • Effective written and verbal communication
  • Electronic health records handling

Timeline

Chiropractic Assistant

Clugston Chiropractic
05.2021 - Current

Alarm Dispatcher

Security Corporation
07.2019 - 12.2020

Cashier

CVS Pharmacy
03.2018 - 07.2019

High School Diploma -

Garden City High School

Similar Profiles

  • Greg Clugston

    Greg ClugstonGreg Clugston

    Small Business Owner at Clugston Consulting LLCSmall Business Owner at Clugston Consulting LLC

  • Holli McDonald

    Holli McDonaldHolli McDonald

    Private Housekeeper at Kimberly ClugstonPrivate Housekeeper at Kimberly Clugston

  • Abby Bolton

    Abby BoltonAbby Bolton

    Chiropractic Clinical Intern at Hageman Chiropractic Health Center, Thrive Rehab and Wellness, Demarco Chiropractic, Grande Chiropractic, University at Buffalo Neurosurgery Chiropractic ClinicChiropractic Clinical Intern at Hageman Chiropractic Health Center, Thrive Rehab and Wellness, Demarco Chiropractic, Grande Chiropractic, University at Buffalo Neurosurgery Chiropractic Clinic

  • Jaden Smith

    Jaden SmithJaden Smith

    Production Worker at WalmartProduction Worker at Walmart

  • Lauren Mires

    Lauren MiresLauren Mires

    CNA/MAT at Brookdale Assisted LivingCNA/MAT at Brookdale Assisted Living

CREATE PROFILE