Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Kaitlin Burns

San Antonio,TX

Summary

Positive, upbeat professional brings several years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Associate

The UPS Store
Schertz, TX
06.2023 - Current
  • A full-time customer service representative who specializes in printing, packing, and shipping.
  • Collaborated with team members to maintain a clean and organized workspace.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Trained new associates on store procedures and customer service techniques.
  • Assisted customers with returns, exchanges, refunds, and other transactions as needed, as well as educated customers on store offerings and service options available.
  • Verified identities and ensured compliance with notarial laws, and administered oaths and affirmed signatures for legal documents.

Cashier/Sales Associate

Lowe's Home Improvement
Macon, GA
03.2022 - 02.2023
  • Worked and maintained in the garden center, as well as cross-trained in other departments.
  • Assisted customers with product inquiries and provided knowledgeable recommendations.
  • Maintained cleanliness and organization of the checkout area, and engaged with customers to foster a welcoming shopping environment.
  • Collaborated with team members to ensure smooth store operations.
  • Trained new cashiers on checkout procedures and customer service standards.

Cashier/Customer Service/Sales Associate

Wal-Mart
Warner Robins, GA
10.2016 - 01.2018
  • Part-time cashier.
  • Trained to deliver expert customer service, along with cleaning and maintaining a register and cross-trained in stocking shelves and taking inventory.
  • Provided exceptional customer service and resolved inquiries promptly.
  • Organized merchandise displays near checkout to enhance customer experience, as well as greeted customers and answered any questions they had about the store's products and services.

Cashier/Food Service

Taco Bell
Warner Robins, GA
09.2015 - 11.2016
  • Food service champion tasked with accurately preparing customer orders on the line and expediting orders to maintain a smooth, fast-paced workflow.
  • Additionally tasked with taking customer orders and operating the cash register.
  • Assisted customers with menu inquiries and provided recommendations.
  • Managed inventory by restocking supplies and organizing merchandise displays.
  • Collaborated with team members to ensure smooth service during peak hours.

Education

Associate of Science - Business Administration

Georgia Military College
Warner Robins, GA
01.2015

High School Diploma -

Warner Robins High School
Warner Robins, GA
05-2012

Skills

  • Notary public
  • Experienced in Microsoft 365
  • Experienced in Fiery Command Workstation
  • Excellent customer service skills
  • Computer literacy
  • Well-rounded communication skills
  • Skilled in training and development
  • Adaptive problem solving
  • Time management

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Customer Service Associate

The UPS Store
06.2023 - Current

Cashier/Sales Associate

Lowe's Home Improvement
03.2022 - 02.2023

Cashier/Customer Service/Sales Associate

Wal-Mart
10.2016 - 01.2018

Cashier/Food Service

Taco Bell
09.2015 - 11.2016

Associate of Science - Business Administration

Georgia Military College

High School Diploma -

Warner Robins High School