Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaitlin Blackwell

Lebanon,TN

Summary

Hardworking Sales and Customer Service professional with over 10 years of experience in problem solving, client relations, and negotiations. Ready to contribute to team success through hard work, attention to detail, and excellent people skills. Motivated to learn, grow, and excel in a new position.

Overview

12
12
years of professional experience

Work History

New Home Sales Counselor

M/I Homes
10.2023 - Current
  • Closed deals efficiently by addressing any concerns or objections raised by potential buyers during contract negotiations.
  • Increased sales revenue with strategic pricing negotiations tailored to individual buyer circumstances.
  • Maximized sales by effectively utilizing marketing materials and promotional events to attract potential buyers.
  • Assisted clients in securing financing for their new homes by connecting them with preferred lenders and guiding them through the loan application process.
  • Boosted customer satisfaction by consistently providing knowledgeable and professional guidance on new home features, financing options, and community amenities.
  • Collaborated with construction teams to ensure homes were built according to buyer specifications and delivered within promised timeframes.
  • Enhanced team performance through active participation in weekly sales meetings where key issues were discussed collaboratively and solutions were proposed.
  • Built strong relationships with clients through regular follow-up communication, resulting in a high referral rate for future business.
  • Liaised between clients and various departments such as design centers or mortgage offices to ensure a seamless home-buying experience from start to finish.

New Home Sales Counselor

Landmark Homes Of Tennessee
05.2023 - 10.2023
  • Promoted a range of properties and communities to target audiences in order to acquire leads and enhance revenue generation.
  • Established positive flow of communication with agents, clients, and lenders during transaction and negotiations.
  • Used video follow-up to engage with leads and realtors to increase traffic and revenue.
  • Helped plan and host a realtor feedback event geared toward cultivating realtor connections, and providing company with feedback on floorplans.

RV Sales Associate

Camping World Of Nashville
02.2023 - 05.2023
  • Greeted customers, listened to and discovered needs/ wants and connected them with appropriate Recreational Vehicles
  • Answered telephone and email inquiries from potential customers.
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Successfully quoted purchasing scenarios for 80% of prospective buyers

Sales Consultant

Pulte Group
12.2020 - 12.2022
  • Used active listening skills to gain understanding of customer's needs to pair with relevant offerings and overcome objections.
  • Responded to telephone and in-person requests for information.
  • Followed up with existing customers to provide additional support, address any concerns, and maintain positive relationships
  • Collaborated with team members to foster a productive, well running, and clean community
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Demonstrated Tenacity in an ever changing environment

Affiliate Broker- Intero Tennessee and Red Realty

Self Employed
01.2014 - 12.2020
  • Found buyer for and helped investor sell all lots in development
  • Maintained regular contact with other realtors, clients, and lenders to inform about current transactions and progress.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Monitored social media and online sources for leads.
  • Scheduled meetings with and converted prospects from online sources into closed transactions
  • Attended zoning commission meetings for clients

Education

Bachelor of Science - Business Management With A Minor in Accounting

The University of Tennessee - Martin
Martin, TN
12.2011

Skills

  • Relationship building and development
  • Excellent attention to detail
  • Adapt to diverse groups
  • Contract preparation and negotiating
  • Honesty and Integrity
  • Passion for learning new skills
  • Interpersonal Communication Skills
  • Customer Needs Assessments
  • Uncovering the 'Emotional why' to understand the reason for a prospects purchase

Timeline

New Home Sales Counselor

M/I Homes
10.2023 - Current

New Home Sales Counselor

Landmark Homes Of Tennessee
05.2023 - 10.2023

RV Sales Associate

Camping World Of Nashville
02.2023 - 05.2023

Sales Consultant

Pulte Group
12.2020 - 12.2022

Affiliate Broker- Intero Tennessee and Red Realty

Self Employed
01.2014 - 12.2020

Bachelor of Science - Business Management With A Minor in Accounting

The University of Tennessee - Martin

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