Kaitlin Chapman
ATLANTA,GA
Summary
Accomplished at Zendesk, I leveraged my expertise in sales strategy and relationship building to secure a spot in the 2023 President's Club, driving a remarkable 113% QQA in sales. My adeptness in CRM and knack for fostering strong customer connections have consistently propelled business growth and new opportunities. High-achieving Enterprise Account Executive experienced in high-volume, challenging sales environments. Adept at matching account needs with company products and services while pursuing upsell opportunities and seeking new business. Looking for a fast-paced position with the opportunity for advancement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Enterprise Account Executive
Zendesk
Atlanta, GA
01.2023 - Current
- As a Commercial Account Executive at Zendesk, I was honored to achieve 2023 President Club status and play a key role in driving a 113% QQA in 2024 Q1 sales performance
- Attained 2023 President Club status
- SKO 25' Field Advisory member
- Hand selected by leadership
- Selected to attend Zendesk NYC AI Summit
- Contributed to a 113% QQA in 2024 Q1 sales performance
- Developed and maintained relationships with key decision makers in enterprise accounts.
- Analyzed customer data to identify potential opportunities for upselling and cross-selling.
- Coordinated with product managers to ensure products met customer requirements.
Corporate Commercial Account Executive
Zendesk
Atlanta, GA
06.2021 - 01.2023
- 195% Annual Attainment in 2023
- Ambassador for Commercial East, exceeding quotas with 170% QQA in 2022 and 188% in 2021 Q3
- Participated in Zendesk Accelerators Program and consistently surpassed quota targets
- Zendesk 'Top Hustler' award
- Developed and implemented strategies to increase customer base and revenue.
- Negotiated contracts with new and existing clients.
- Conducted market research to identify potential customers.
DevOps Sales Specialist – Synthetic Monitoring
Splunk
Atlanta, GA
02.2021 - 07.2021
- Specialized in key performance indicators and synthetic monitoring solutions
- Built relationships with key stakeholders to drive new business opportunities
- Developed and executed synthetic monitoring sales strategies to align with customer goals
Inside Sales Representative
Splunk
Atlanta, GA
11.2020 - 02.2021
- Key responsibilities included developing new business opportunities and exceeding sales goals
- Maintained client relationships and delivered strategic product insights
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
Enterprise Account Executive
Rigor (acquired by Splunk)
Atlanta, GA
11.2019 - 11.2020
- Focused on building strong relationships with enterprise clients to drive significant revenue growth
- Developed and maintained relationships with key decision makers in enterprise accounts.
- Drafted proposals outlining product features, benefits, pricing, and terms.
- Created customized sales plans tailored to the needs of each account.
- Executed strategic sales campaigns targeting large corporate clients.
- Facilitated contract negotiations between customers and senior management.
- Utilized CRM system to track activities, manage leads, and record sales performance.
Senior Business Development Representative
Rigor (acquired by Splunk)
Atlanta, GA
07.2019 - 11.2019
- Developed new business strategies to drive high-value opportunities
- Collaborated with marketing and sales teams to refine client outreach
- Generated leads through cold calling, email campaigns, and other methods.
- Identified opportunities to expand existing customer base in new markets.
- Attended industry events to network with potential clients and partners.
- Maintained accurate records of all interactions with prospects and customers in CRM system.
- Identified business prospects through cold calling, networking, marketing and database leads.
Business Development Representative
Rigor (acquired by Splunk)
Atlanta, GA
05.2018 - 11.2019
- Drove growth by identifying and engaging potential customers
- Contributed to Rigor's rapid expansion as part of Inc
- 500’s fastest-growing companies list
- Conducted outreach activities, such as cold calling, emailing and attending networking events.
- Researched target accounts to build a pipeline of qualified leads.
- Collaborated with sales team members to develop strategies for targeting new prospects.
Advocate (Field Operations)
Carvana
Atlanta, GA
10.2016 - 05.2018
- Managed customer inquiries, inventory, and logistical operations
- Spearheaded marketing initiatives to improve company visibility and team-building culture
- Streamlined operations in the highest volume market
Intern
Department of Juvenile Justice Central Office of Behavioral Health Services
09.2015 - 05.2016
- Advocated for rights in discussions of DJJ initiative to reduce the use of isolation and increase restorative justice and Positive Behavior Intervention Strategies (PBIS)
- Conducted research on youth within the Intensive Treatment Units
- Observed and assisted in the implementation of the Reduction of Isolation policy executed throughout Georgia
- Maintained networking relationships with stakeholders within the State
Intern within the department of Family Intervention Services
Lutheran Services of Georgia, Inc.
09.2014 - 05.2015
- Developed individualized treatment plans with measurable goals and objectives
- Completed thorough assessments of the individual's Medical/Health Maintenance, Psychosocial/Behavior/Memory, Functional Abilities, Safety/Home Environment, Community Involvement/Relationships and Ongoing Care Management needs
- Facilitated evidenced and center-based parenting education groups for at risk families in need of intervention services
Education
Master’s Degree - Social Work
Georgia State University
Atlanta, GA01.2016
Skills
- Sales Strategy
- Relationship Building
- Key Performance Indicators (KPIs)
- CRM (Salesforcecom)
- Business Development
- MEDPICC
- Cross-selling
- Prospecting
- Sales Lifecycle Management
- Customer Relationships
- Strong relationships
- Customer Presentations
- Contract Negotiation
- Pipeline Development
- Sales Presentations
- Products knowledge
- New business opportunities
Affiliations
- Volunteering
- Music Enthusiast
- Horseback Riding
- Reading
Accomplishments
- 2023 Presidents Club
- Top Hustler Award
- Dedicated Sales Mentor/Ambassador
- 2021 Q4 Accelerators Program
- Masters in Social Work 3.8 GPA
Certification
- MSW
- MEDDIC Certified
References
References available upon request.
Timeline
Commercial Enterprise Account Executive
Zendesk
01.2023 - Current
Corporate Commercial Account Executive
Zendesk
06.2021 - 01.2023
DevOps Sales Specialist – Synthetic Monitoring
Splunk
02.2021 - 07.2021
Inside Sales Representative
Splunk
11.2020 - 02.2021
Enterprise Account Executive
Rigor (acquired by Splunk)
11.2019 - 11.2020
Senior Business Development Representative
Rigor (acquired by Splunk)
07.2019 - 11.2019
Business Development Representative
Rigor (acquired by Splunk)
05.2018 - 11.2019
Advocate (Field Operations)
Carvana
10.2016 - 05.2018
Intern
Department of Juvenile Justice Central Office of Behavioral Health Services
09.2015 - 05.2016
Intern within the department of Family Intervention Services
Lutheran Services of Georgia, Inc.
09.2014 - 05.2015
Master’s Degree - Social Work
Georgia State University
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