Kaitlin Cook
Vancouver,USA
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
13
13
years of professional experience
Work History
Location Manager & Creative Coordinator
Oregon Resources Marketing
Portland, OR
05.2017 - 08.2024
- Hired and trained new employees on responsibilities, agency procedures, and client guidelines.
- Monitored sales goal achievements, resulting in a 25% quarter-over-quarter profit increase within the first year.
- Provided customers with product information via phone, email, and in person to resolve their issues in a timely and professional manner.
- Implemented new strategies with cross-functional teams, boosting efficiency in customer interactions.
- Developed creative briefs for projects and managed timelines to ensure timely completion of deliverables.
- Conducted research on trends in the industry, competitors, and target audiences to inform creative direction.
- Assisted in the development of brand identities, logos, websites, advertising campaigns, print materials, and other visual communications pieces.
Manager
Spencers Gifts
Portland, OR
11.2011 - 04.2017
- Monitored daily operations of sales team, including customer service, product knowledge, marketing initiatives.
- Established clear expectations for quality control processes among staff members.
- Managed inventory levels at store locations according to corporate guidelines.
- Oversaw hiring process for new personnel within the department.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
Education
Portland Community College - Business, Marketing and Advertising
Portland Community College
Skills
- Team Leadership
- Professionalism
- Multitasking Abilities
- Client Communication
- Problem-solving abilities
- Conflict Resolution
References
Available Upon Request
Timeline
Location Manager & Creative Coordinator
Oregon Resources Marketing
05.2017 - 08.2024
Manager
Spencers Gifts
11.2011 - 04.2017
Portland Community College - Business, Marketing and Advertising
Portland Community College
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