Kaitlin Cox
Columbia,MO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. With willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Relations Specialist/SBT Specialist
Compass Health Network
08.2022 - Current
- Traveled to 6 locations based on company day to day needs
- Learned and maintained in-depth understanding of company information, providing knowledgeable responses to diverse questions.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Developed and updated databases to handle customer data
Reporter
ePlan Online Plan Room
04.2022 - 08.2022
- Uploaded construction bidding jobs with available plans for current subscribers
- Wrote and submitted accurate, engaging, and fact-checked jobs.
- Built strong relationships with sources to gain access to exclusive information.
- Stayed up-to-date with current events and trends to stay ahead of competition.
- Researched and produced daily news reports.
- Edited, proofread and fact-checked content for accuracy.
Online Grocery Associate
Walmart
06.2021 - 04.2022
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Helped customers locate products and checked store system for merchandise at other sites.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Tracked substitutions and informed customers of changes.
- Loaded and unloaded orders at customer's homes or locations.
- Analyzed customer feedback to identify areas of improvement in online shopping experience.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Cashier
Ross Dress for Less
10.2020 - 05.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Food Sales Associate
Walmart
04.2020 - 10.2020
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information..
- Checked aisles for spills to complete quick clean-up.
- Assisted in development of trainees, providing instruction, and support to optimize readiness.
- Performed inventory control, such as counting, and stocking merchandise.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate..
Education
Bachelors - Online, Forensic Science
Arizona State University
Tempe, AZ2026
Associates of Arts -
Crowder College
2021
School Diploma -
School of The Osage High School
2020
Skills
- Business Development Understanding
- Clerical Support
- Staff Training
- Data Collection
- Microsoft
- Customer Complaint Management
- Multi-Line Phone Talent
- Recordkeeping Strengths
- Customer Care
- 74 WPM
- Organization
- Time Management
- Avatar Legacy Trained
- Avatar NX Trained
Timeline
Customer Relations Specialist/SBT Specialist
Compass Health Network
08.2022 - Current
Reporter
ePlan Online Plan Room
04.2022 - 08.2022
Online Grocery Associate
Walmart
06.2021 - 04.2022
Cashier
Ross Dress for Less
10.2020 - 05.2021
Food Sales Associate
Walmart
04.2020 - 10.2020
Bachelors - Online, Forensic Science
Arizona State University
Associates of Arts -
Crowder College
School Diploma -
School of The Osage High School
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