Kaitlin Cross
Suffolk,United States
Summary
Recent graduate with foundational knowledge in psychology and hands-on experience gained through academic projects. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
2021.05 - Current
- Maintains a clean and organized workspace for optimal productivity and safety.
- Promotes a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacts with customers during hectic periods to promote fun, positive environment.
- Contributes to a positive team environment through effective communication and collaboration with colleagues.
- Adapts quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Barista Trainer
Starbucks
2021.05 - Current
- Trains new team members with positive reinforcement and respectful, encouraging coaching.
- Provides ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Improves barista skills through one-on-one training sessions and practical demonstrations.
- Teaches proper procedures and strategies for success to new employees.
- Customize training strategies based on individual barista knowledge, experience, and strengths.
- Increase employee retention by fostering a positive, supportive work atmosphere.
Education
Bachelor of Science - Psychology
Old Dominion University
Norfolk, VA05.2024
Associate of Science - Biology
Tidewater Community College
Chesapeake, VA05.2021
Skills
- Friendly and outgoing
- Team Player
- Active listener
- Team Leadership
- Adaptive and creative
- Exceptional customer service
- Excellent memory
- Performance Improvement
- New Hire Training
- Conflict Mediation
- Customer Service
- Time Management
- Teamwork and Collaboration
- Adaptable and Flexible
- Problem-Solving
Certification
- Food handler card, Starbucks
- Microsoft office word, 2016
- Financial Literacy Certification, 2018
Additional Information
- Girl Scouts from 2006-2019
- Awarded girl scouts bronze and silver awards
- Volunteer Information- Isle of Wight Animal Shelter and Norfolk Food bank
- References available upon request
Timeline
Barista
Starbucks
2021.05 - Current
Barista Trainer
Starbucks
2021.05 - Current
Bachelor of Science - Psychology
Old Dominion University
Associate of Science - Biology
Tidewater Community College
- Food handler card, Starbucks
- Microsoft office word, 2016
- Financial Literacy Certification, 2018
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