Kaitlin Cummins

Claims Investigation – Ability to investigate the facts of loss, review reports, and determine insurance coverage and liability for commercial vehicles

Customer Service – Strong communication and empathy to interact effectively with clients, customers, and other stakeholders, ensuring their concerns are addressed in a timely manner

Negotiation Skills – Expertise in negotiating settlements, particularly regarding vehicle repairs, total losses, and rental periods, to resolve claims in a fair and efficient manner

Time Management – Ability to prioritize and manage a large inventory of claims, ensuring that each case is handled within the required timeframes

Critical Thinking – Skill in analyzing information, identifying potential risks or issues, and making sound decisions based on available data

Attention to Detail – Accuracy in reviewing policy coverage, estimating damages, and ensuring correct claim resolutions without missing important details

Problem Solving – Capacity to creatively resolve complex issues, such as total losses, downtime, or mitigating business impact due to claims

Communication Skills – Strong written and verbal communication abilities for interacting with customers, agents, and witnesses and presenting clear information

Adaptability – Ability to quickly adjust to changes in processes or regulations within the claims handling environment

Knowledge of Insurance Policies – A solid understanding of commercial insurance policies, endorsements, and coverage details to make informed decisions and minimize company risk