Kaitlin Davis
Victoria
Summary
Results-driven Operations Supervisor with 5 years of supervisory experience and 8 years at Grifols. Proven success in improving operational processes and ensuring adherence to safety regulations. Proficient in phlebotomy and employee engagement, fostering a productive workplace. Effective communicator with a focus on resolving conflicts and enhancing team performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Supervisor
Grifols Biomat USA
Victoria
08.2022 - Current
- Supervised daily operations to ensure compliance with safety and quality standards.
- Collaborated with upper management to develop operational strategies that meet company goals.
- Assisted in resolving employee issues and conflicts to maintain a positive work environment.
- Provided support to other departments as needed to meet organizational goals.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Researched and prepared reports required by upper management.
Operations Supervisor
Grifols
Victoria
04.2021 - 12.2021
- Supervised daily operations to ensure compliance with safety and quality standards.
- Collaborated with upper management to develop operational strategies that meet company goals.
- Assisted in resolving employee issues and conflicts to maintain a positive work environment.
- Provided support to other departments as needed to meet organizational goals.
- Guided employees in handling difficult or complex problems.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Researched and prepared reports required by upper management.
Senior Team Lead
Grifols Biomat Plasma Donation Center
Victoria
11.2020 - 04.2021
- Supervised daily operations in plasma donation center to ensure compliance and safety.
- Trained and mentored staff on best practices for donor care and equipment use.
- Ensured adherence to regulatory standards in all aspects of center operations.
- Collaborated with management to develop strategies for improving efficiency and productivity of the team.
- Provided technical support to team members when needed, troubleshooting issues and resolving conflicts.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Maintained open lines of communication with senior management, reporting team progress and challenges.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
Donor Center Specialist
Grifols
Victoria
05.2020 - 11.2020
- Managed donor screening and health history assessments for plasma donation.
- Supervised and trained new staff on operational protocols and safety practices.
- Ensured compliance with regulatory standards during plasma collection processes.
- Answered questions about policies and procedures accurately and professionally.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every donor.
Training Coordinator
Grifols
Victoria
10.2019 - 05.2020
- Developed training materials for employee onboarding and skills enhancement.
- Facilitated compliance training in line with industry regulations and standards.
- Managed scheduling and logistics for all training activities across departments.
- Monitored participant progress and provided support during training period.
- Supported onboarding of new employees by hosting orientation sessions.
- Maintained accurate records of all trainings conducted.
- Conducted needs assessments to identify gaps in employees' skills and knowledge.
- Evaluated employee performance before, during, and after training period.
- Provided feedback to trainers regarding the effectiveness of their sessions.
- Utilized learning management systems (LMS) to administer online training and track employee progress.
- Explained goals and expectations required of trainees.
Donor Center Specialist
Grifols
Victoria
08.2019 - 10.2019
- Managed donor screening and health history assessments for plasma donation.
- Supervised and trained new staff on operational protocols and safety practices.
- Ensured compliance with regulatory standards during plasma collection processes.
- Answered questions about policies and procedures accurately and professionally.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every donor.
Education
High School -
Victoria East High School
Victoria, TX08.2013
Skills
- Phlebotomy
- Customer service
- Computer literacy
- Communication skills
- Time management
- Leadership
- Staff supervision
- Employee development
- Quality assurance
Certification
- Phlebotomy Certified in 2013.
- Machine Technician since 2019.
Timeline
Operations Supervisor
Grifols Biomat USA
08.2022 - Current
Operations Supervisor
Grifols
04.2021 - 12.2021
Senior Team Lead
Grifols Biomat Plasma Donation Center
11.2020 - 04.2021
Donor Center Specialist
Grifols
05.2020 - 11.2020
Training Coordinator
Grifols
10.2019 - 05.2020
Donor Center Specialist
Grifols
08.2019 - 10.2019
High School -
Victoria East High School
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