Kaitlin Dawson
Ann Arbor,MI
Summary
Human Resources professional with experience in higher education, healthcare, retail, insurance, and tech industries. Skilled in peer training, project management, data analysis/auditing, and talent acquisition.
Overview
6
6
years of professional experience
Work History
Recruiting Coordinator
Pie Insurance
03.2022 - Current
- Schedule interviews, candidate debriefs, and hiring team meetings for roles at all levels across all departments within the organization.
- Coordinate meeting times for candidates and interviewers in all time zones across the United States.
- Responsible for new job creation and management of internal and external job boards.
- Responsible for onboarding new employees from the time an offer is signed through the new hire's first day of employment. Duties include processing background checks, completing reference checks, ordering equipment, requesting appropriate applications access, HRIS account setup, and I-9 completion.
- Work closely with Administrative, Human Resources, and IT departments to achieve broader company hiring goals, increase talent density, and ensure the best possible candidate experience.
- Assist with application review, data cleanup and auditing, process improvement projects and process documentation as needed.
Customer Success Associate
Pie Insurance
01.2021 - 03.2022
- Collaborate daily with all divisions of Customer Success as well as Underwriting, Sales, Partner Experience, and Legal teams to ensure a cohesive customer experience
- Responsible for processing inbound customer inquiries and requests for all direct insureds and small agency partners
- Effectively communicate complex information regarding coverage and compliance via phone and email
- Resolve complex issues and customer complaints in a timely and professional manner with the goal of making workers compensation insurance ‘easy as Pie’
- Review bound policies for accuracy and state compliance before issuing
- Identify gaps in knowledge and procedural inconsistencies and communicate corrections and process updates to team
HR Data Management Associate
University of Michigan
01.2019 - 01.2021
- Processed I-9 forms, new hire paperwork, leaves of absence, compensation changes, reclassifications/transfers, terminations, special payment requests, and all changes to employee data within the University database
- Managed a project to develop and implement productivity standards for processing data transactions and measuring team’s total workload capacity to determine staffing needs and workload management
- Conducted weekly audits of employee job and personal data to maintain accuracy of information
- Frequently authored and edited Data Management procedures to improve detail and clarity and ultimately reduce team’s overall error margin
- Interfaced with all levels of faculty and staff across the university community
- Assisted departments in processing changes to employee data and field a wide variety of HR-related inquiries
- Maintained detailed knowledge of University and Federal guidelines for Human Resources procedures and employee rights and confidentiality
Medical Receptionist
Animal Kingdom Veterinary Hospital
10.2017 - 11.2018
Education
Bachelor of Science - Psychology
Michigan State University
East Lansing, MISkills
- Human Resources policies/procedures
- HRIS systems
- Calendar management and scheduling
- Customer service/client relations
- Google suite and Microsoft applications
- Namely, Greenhouse, Workday, Zoom, Slack, Salesforce
Timeline
Recruiting Coordinator
Pie Insurance
03.2022 - Current
Customer Success Associate
Pie Insurance
01.2021 - 03.2022
HR Data Management Associate
University of Michigan
01.2019 - 01.2021
Medical Receptionist
Animal Kingdom Veterinary Hospital
10.2017 - 11.2018
Bachelor of Science - Psychology
Michigan State University
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