Jira
Hi, I’m
Kaitlin Dickinson
Missoula,MT
Summary
Product + Project Manager with 7+ years of experience turning complex workflows into clear, user-focused solutions. Skilled at delivering cross-functional projects from kickoff to rollout, balancing strategic thinking with hands-on execution. Known for aligning stakeholders, wrangling messy data, and launching tools that make teams faster, smarter, and happier. Experience spans SaaS, AdTech, BI/Reporting Analytics, Business processes and internal tooling.
Overview
8
years of professional experience
1
Certification
Work History
Pathlabs (an MiQ Company)
Project Manager - Workflow Solutions
12.2022 - Current
Job overview
- Successfully managed multiple projects simultaneously from discovery to delivery to documentation, alternating between PM, product, and operational roles.
- Prioritized tasks according to urgency and resource availability, while maintaining alignment with organizational goals.
- Led the deployment of a new Order Management System (OMS), seamlessly transitioning teams from proprietary tools, achieving 90% adoption within two weeks, and reducing processing time by 30% in three months
- Streamlined $7–10M monthly invoicing for a 70+ person team by implementing a dashboard QA system, achieving zero downtime and fewer than five support tickets over three months
- Designed and implemented a custom CPM/rate tool in TapClicks to simplify pricing, improving trader and analyst efficiency
- Regularly facilitate scrum ceremonies, including sprint planning, reviews, and retrospectives, ensuring team alignment and adherence to agile methodologies
- Serve as Jira and TapClicks system administrator, managing workflow automation, tool configurations, and data quality, leading cross-departmental projects, including Tableau reporting and a company-wide BI rollout
- Recognized as the most tenured woman at Pathlabs, serving as an essential resource for institutional knowledge and historical context across organizational processes and company initiatives
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
Pathlabs (a Lumenad Company)
Founding Product Manager
12.2021 - 12.2022
Job overview
- Founded the Product Management function, establishing scalable processes for product planning, stakeholder collaboration, and roadmap execution; launched executive initiatives to improve alignment and transparency across business units
- Launched internal budget tracking, order management, and campaign pacing tools, including a forecasting feature that reduced manual ad hoc reporting by 80%, increased agency transparency by 40%, and drove value-added activities by over 75% within the first year
- Improved cross-platform integrations and workflow by 50% through data analysis and improving cross-team dependencies and workflows
- Redesigned Jira workflows, significantly enhancing visibility and efficiency
- Developed, implemented and managed product management best practices for product documentation, market research, and translation of insights into impactful product enhancements
Lumenad
Product Manager
08.2021 - 12.2021
Job overview
- Led product development on manual upload tooling, enabling seamless data integration alongside API sources
- Identified UX gaps in API functionality using support data—prevented unnecessary reissue by presenting alternative solutions
- Supported SaaS sunset strategy, including offboarding and maintaining software health and documentation
Lumenad
Founding Customer Support Specialist and Lead
09.2018 - 08.2021
Job overview
- Built the support function from scratch including the ticket workflows, knowledge base, tooling, and internal testing practices
- Onboarded first SaaS clients and supported complex integrations through direct collaboration with engineers
- Delivered support-driven product insights by analyzing trends, surfacing pain points, and presenting data in sprint planning
- Led Salesforce Service Cloud and Jira implementations and integrations to improve cross-team visibility and support efficiency
Lumenad
Director of Operations
01.2018 - 09.2018
Job overview
- Managed invoicing, basic bookkeeping, and operational planning during a phase of high company growth
- Worked closely with software engineers on internal invoicing tools, signature interest in systems thinking
- Wrote grants and managed hiring logistics to support company expansion
Lumenad
Office Coordinator
10.2017 - 01.2018
Job overview
- Provided IT support, onboarding, and office logistics at a fast-scaling startup (
- Maintained office systems, coordinated vendors, and implemented foundational admin processes
- Gained early exposure to software and internal tooling through hands-on cross-team support
Education
University of Montana
Bachelor of Arts from Dance
05.2013
University Overview
- Graduated with Honors
- President, The Dance Club
Skills
- Tools: Jira, Mondaycom, Salesforce, TapClicks, Pipedrive, Tableau, Google Data Studio, Airtable, Microsoft Suite, Google Suite
- Languages: SQL, XLOOKUP (and all other spreadsheet wizardry)
- Platforms: Meta Ads, Google Ads, DV360, Snap, X, Trade Desk, Search Platforms and other DSPs
- Methodologies: Agile, Scrum, Kanban
- Project management
- Project planning
- Project tracking
- Relationship building
- Strategic planning
- Stakeholder communications
- Advanced problem solving
- Document management
Certification
Product School
- Sr Product Manager Certification, The Product School - October 2022
Accomplishments
Represented Pathlabs at MiQ’s Spark24 Hackathon in Bangalore, co-developing a sales enablement tool that leveraged anonymized campaign data and proprietary audience insights to improve targeting strategies.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Career advancementWork from home optionCompany CultureSoftware
Mondaycom
Salesforce
TapClicks
Pipedrive
Tableau
Google Data Studio/Looker
Airtable
Microsoft Suite
Google Suite
Confluence
Timeline
Project Manager - Workflow Solutions
Pathlabs (an MiQ Company)
12.2022 - Current
Founding Product Manager
Pathlabs (a Lumenad Company)
12.2021 - 12.2022
Product Manager
Lumenad
08.2021 - 12.2021
Founding Customer Support Specialist and Lead
Lumenad
09.2018 - 08.2021
Director of Operations
Lumenad
01.2018 - 09.2018
Office Coordinator
Lumenad
10.2017 - 01.2018
University of Montana
Bachelor of Arts from Dance
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