Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Dowling

Buffalo,NY

Summary

Dynamic and dedicated professional with experience at Wegmans, excelling in customer service and cash handling. Proven ability to multitask and resolve problems efficiently while maintaining high sanitation standards. Recognized for enhancing customer satisfaction and promoting product knowledge, ensuring a positive shopping experience for all guests.

Overview

3
3
years of professional experience

Work History

Daycare Assistant

WonderCare
09.2023 - 06.2024
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Promoted learning and social development through structured and unstructured playtime.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.

Ice Cream Server

Cold Stone Creamery
12.2022 - 09.2023
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Maintained menu knowledge to provide recommendations and answers to customer questions.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Scooped ice cream into cones and dishes while remaining mindful of portion sizes.

Cashier

Wegmans
04.2021 - 05.2022
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Greeted customers entering store and responded promptly to customer needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.

Education

High School Diploma -

Webster Thomas High School
800 Five Mile Line Road Webster, NY
06-2024

Skills

  • Health and safety
  • Basic math
  • Money handling
  • Cash handling and management
  • Multitasking
  • Customer service
  • Problem resolution
  • Stocking and organizing
  • Menu and service offerings
  • Guest service
  • Sanitation procedures
  • Menu memorization
  • Food handling safety
  • Cleaning and organization

Timeline

Daycare Assistant

WonderCare
09.2023 - 06.2024

Ice Cream Server

Cold Stone Creamery
12.2022 - 09.2023

Cashier

Wegmans
04.2021 - 05.2022

High School Diploma -

Webster Thomas High School

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Kaitlin Dowling