Excel
Kaitlin Dry
Great Falls,SC
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
6
6
years of professional experience
Work History
Office Manager
Heartland Dental/ Garners Ferry Dentistry
01.2023 - Current
- Oversaw daily operations, ensuring compliance with dental regulations and protocols.
- Managed patient scheduling and coordinated treatment plans to enhance patient flow.
- Trained and mentored staff on office procedures and customer service excellence.
- Led team meetings to foster communication and address operational challenges effectively.
- Collaborated with dental teams to ensure seamless patient care and service delivery.
- Analyzed office performance metrics to identify areas for improvement and implement solutions.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
Dental Assistant
Southern Dental Alliance- David M. Lovit
03.2022 - 01.2023
- Assisted in patient care during dental procedures, ensuring comfort and safety.
- Prepared treatment rooms by sterilizing instruments and organizing supplies efficiently.
- Managed patient records using dental software to ensure accuracy and confidentiality.
- Educated patients on post-operative care and oral hygiene practices for improved health outcomes.
- Supported dentists with complex procedures, enhancing workflow and patient satisfaction.
- Trained new staff on office protocols and best practices for patient interaction.
- Coordinated appointment scheduling to optimize office efficiency and reduce patient wait times.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Bartender
Wild Wing Café
11.2021 - 04.2022
- Crafted custom cocktails and beverages to enhance guest experiences.
- Trained and mentored new bartenders on mixology techniques and customer service.
- Managed high-volume bar operations, ensuring timely service during peak hours.
- Maintained cleanliness and organization of bar area to meet health standards.
- Provided exceptional customer service, resolving issues promptly to ensure satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Benefits Verification Specialist
AmerisourceBergen
11.2019 - 08.2021
- Conducted benefits eligibility verifications for patients in alignment with insurance requirements.
- Collaborated with healthcare providers to gather necessary documentation for verification processes.
- Utilized electronic health record systems to track and manage patient benefit information efficiently.
- Ensured compliance with federal regulations while processing benefit requests and maintaining confidentiality.
- Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
Education
Dental Assisting Certification -
Accelerated Dental Assisting Academy
Columbia01-2022
High School Diploma -
Olympic High School
06.2011
Skills
- Problem Solving
- Attention to Detail
- Customer Service
- Sterilization
- Pour and Trim Model
- Office management
- Organizational skills
- Office administration
- Data entry
- Clear oral/written communication
- Scheduling and calendar management
- Staff management
Timeline
Office Manager
Heartland Dental/ Garners Ferry Dentistry
01.2023 - Current
Dental Assistant
Southern Dental Alliance- David M. Lovit
03.2022 - 01.2023
Bartender
Wild Wing Café
11.2021 - 04.2022
Benefits Verification Specialist
AmerisourceBergen
11.2019 - 08.2021
Dental Assisting Certification -
Accelerated Dental Assisting Academy
High School Diploma -
Olympic High School
HOBBIES
Traveling
Software
Dentrix
Microsoft Powerpoint
Microsoft Word
Eaglesoft
Itero
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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