Kaitlin Duncan
Canton,Ohio
Summary
An ambitious individual with a strong set of skills and the ability to
connect with people, demonstrating a strong ability to
communicate effectively and empathetically in diverse
situations.
Proficient at creating a positive and welcoming environment,
making every interaction pleasant and efficient.
I am an extremely hardworking, highly motivated professional eager to
combined knowledge and skills to enhance performance.
I am resourceful and driven with a passion for diverse
growth and efficiency, aiming to leverage and grow my abilities
to achieve goals and fill the role at your company.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
LifeCare Family Health & Dental Center
10.2025 - Current
- Coordinated patient scheduling to optimize clinic workflow and enhance service delivery.
- Managed appointment calendars, ensuring accurate booking and minimal scheduling conflicts.
- Collaborated with medical staff to prioritize urgent appointments and accommodate patient needs.
- Implemented electronic scheduling system, improving efficiency in appointment management.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency.
- Answered telephone calls to offer office information, schedule appointments, answer questions, and direct calls to staff.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
Driver
Door Dash
01.2021 - Current
- Dealing with customer service restaurants
- Provided excellent customer service throughout delivery process.
- Developed strong relationships with customers by providing courteous service.
- Consistently met deadlines while ensuring safe driving practices were followed at all times.
- Applied problem-solving skills to address customer complaints and issues.
Home Health Aide
Ember
01.2013 - 01.2015
- Assisted with activities of daily living including bathing, grooming, feeding, toileting and transferring of clients.
- Successfully managed multiple tasks simultaneously while providing quality service to all clients in a timely manner.
- Maintained confidentiality regarding patient information at all times in accordance with HIPAA regulations.
- Developed strong communication skills by interacting with a variety of medical professionals, family members, and patients.
- Responsible for coordinating transportation for medical appointments as well as other errands for clients when needed.
- Observed physical conditions of patients regularly and reported any changes promptly to the supervising nurse or physician.
- Exhibited strong problem solving abilities when faced with challenging situations on the job.
Education
High School -
Indian Valley High School
OhioBachelor of Science (B.S.) - Health Administration
University of Phoenix
Phoenix, AZ, US07.2025
Skills
- Intentional and Reflective Communicator
- Decision-Making
- Critical Thinking Abilities
- Strategic Planning
- Strategic Problem Solver
- Administrative duties
- Microsoft Word, Excel, Outlook
- Scheduling proficiency
- Attention to detail
- Multitasking Abilities
- Adaptability and flexibility
- Excellent communication
Certification
- Medical Billing and Coding
- Basic Life Support (CPR and AED)
Timeline
Scheduling Coordinator
LifeCare Family Health & Dental Center
10.2025 - Current
Driver
Door Dash
01.2021 - Current
Home Health Aide
Ember
01.2013 - 01.2015
Bachelor of Science (B.S.) - Health Administration
University of Phoenix
High School -
Indian Valley High School