Kaitlin Dunlap
Cypress,TX
Summary
Dynamic and results-driven Customer Service professional with over seven years of comprehensive management and direct client engagement experience, including entrepreneurial leadership. Expert in transforming complex administrative tasks, such as insurance verification, scheduling, and procurement into seamless and satisfying customer experiences. Adept at leveraging exceptional communication, active listening, and problem-solving skills to foster client loyalty and contribute to business growth. Eager to explore new opportunities that capitalize on a proven track record of enhancing customer satisfaction in customer-facing roles.
Overview
12
12
years of professional experience
Work History
Purchasing and Receiving Coordinator
FS BUILDER RESOURCES
01.2025 - Current
- Manage the full procurement cycle for construction materials and supplies, including generating and processing purchase orders to maintain optimal inventory levels.
- Coordinate with vendors and suppliers to negotiate pricing, terms, and delivery schedules to ensure cost-effective and timely arrival of all products.
- Execute receiving protocols by inspecting incoming shipments against purchase orders and invoices, verifying accuracy of quantity and quality to resolve discrepancies immediately.
- Support inventory control by accurately labeling and tracking materials in the system, ensuring proper allocation and documentation to streamline warehouse operations.
Insurance/Front Desk Coordinator
Strong Vision Center
12.2023 - 12.2024
- Managed all patient check-in/reception duties and high-volume patient communications (phone, scheduling).
- Specialized in insurance verification for both vision and medical coverage, ensuring accurate billing and compliance.
- Maintained compliance with patient privacy laws and held active HIPAA training and certification.
Administrative Assistant
John Largen and Associates
12.2022 - 12.2023
- Provided exceptional customer service and managed patient administrative functions, including appointment scheduling and insurance verification.
- Maintained accurate medical files and ensured efficient office organization and cleanliness.
Salon Owner/Stylist
Hair21 Salon
02.2014 - 01.2018
- Directed and owned all operational aspects of a full-service salon, prioritizing customer satisfaction.
- Managed a team of up to 10 employees, handling all administrative, financial, and inventory responsibilities, including payroll management.
- Achieved a proven track record of increasing sales and profits year over year through strong business acumen.
Assistant Manager
The Arms Room
01.2018 - 10.2022
- Highly skilled leader responsible for developing and implementing effective customer service strategies that resulted in significant improvements in satisfaction rates.
- Inspired and managed large teams, fostering positive customer relationships, and identified areas for process improvement.
- Trained and coached team members using strong communication and problem-solving skills to quickly resolve customer complaints.
Education
Cosmetology Certification -
San Jacinto College
Deer Park05.2017
Skills
- Customer Service
- Client Loyalty Building
- Conflict Resolution
- High-Volume Focus Communication
- Active Listening
- Vendor Negotiation
- Order Processing
- Insurance Verification
- HIPAA Compliance
- Scheduling
- Time Management
- Microsoft Office Suite
- Team Management
- Training & Coaching
- Process Improvement
- Financial Administration
- Problem-Solving
Core Skills
Customer Expert, Client Loyalty Building, Conflict Resolution, High-Volume Focus Communication, Active Listening, Vendor Negotiation, Order Processing, Insurance Verification, HIPAA Compliance, Scheduling, Time Management, Microsoft Office Suite, Team Management, Training & Coaching, Process Improvement, Financial Administration, Problem-Solving
Timeline
Purchasing and Receiving Coordinator
FS BUILDER RESOURCES
01.2025 - Current
Insurance/Front Desk Coordinator
Strong Vision Center
12.2023 - 12.2024
Administrative Assistant
John Largen and Associates
12.2022 - 12.2023
Assistant Manager
The Arms Room
01.2018 - 10.2022
Salon Owner/Stylist
Hair21 Salon
02.2014 - 01.2018
Cosmetology Certification -
San Jacinto College