Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Durnin

1435 Appleton Court, Arnold,MO

Summary

Motivated individual with strong attention to detail and commitment to safety protocols seeking an entry-level Sterile Processing Technician position. Dedicated to maintaining a sterile environment within a healthcare setting, eager to apply skills and contribute to efficient functioning of the team.

Overview

6
6
years of professional experience

Work History

Shift Leader

Marcus Theatres
12.2018 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Enforced company policies and regulations with employees.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Engaged with customers to promote offers and events.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Frequently inspected production area to verify proper equipment operation.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Created and managed project plans within timelines.

Optician

Crown Vision Center
11.2022 - 02.2023
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Streamlined appointment scheduling and follow-up processes, improving operational efficiency and customer satisfaction.
  • Enhanced customer trust and confidence by providing transparent information on eyewear costs and insurance coverage options.
  • Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
  • Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.

Education

Associate Of Arts - General Studies

Saint Louis Community College
St. Louis, MO
05.2022

Lindbergh High School
St Louis, MO
05.2019

Skills

  • Positive attitude
  • Flexible schedule
  • Attention to detail
  • Creative problem solving
  • Team collaboration and leadership
  • Team supervision
  • Quality control assurance
  • Equipment troubleshooting
  • Shift checklists
  • Organizational skills
  • Data analysis
  • Project planning

Timeline

Optician

Crown Vision Center
11.2022 - 02.2023

Shift Leader

Marcus Theatres
12.2018 - Current

Associate Of Arts - General Studies

Saint Louis Community College

Lindbergh High School

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Kaitlin Durnin