Kaitlin Ehtesham

• Develop and implemented strategic HR initiatives aligning with organizational goals.
• Lead recruitment efforts to attract top talent, enhancing workforce capabilities.
• Streamline performance management processes, improving employee engagement and retention.
• Manage the onboarding process, providing new hires with necessary tools for success from day one.
• Coordinate and worked with management on performance evaluations, supervisory practices, dispute resolution, and employee accountability.
• Maintain company compliance with local, state, and federal laws, in addition to established organizational standards.
• Develop comprehensive employee training programs, resulting in a more skilled workforce.
• Analyze HR metrics to drive data-informed decision-making and operational improvements.
• Oversee benefits administration, optimizing offerings to enhance employee satisfaction and well-being.
• Maintain "open door" policy to encourage employee communications and resolution of issues.
• Process payroll for diverse employee groups, ensuring accuracy and compliance with regulations.
• Conduct regular audits of payroll data to maintain integrity and accuracy across all records.

• Developed monthly reports for sales and inventory.
• Implemented a new POS system at the Cultivation site to improve reporting and daily operations.
• Fostered strong rapport with management, vendors and stakeholders through consistent follow-up and communication.
• Managed day-to-day operational issues at the Cultivation facility and Retail Dispensary.
• Monitored executive and site schedules to coordinate meetings and corporate events.
• Assisted with HR training, coaching, mentoring and staff retention.
• Streamlined workflow at our Cultivation facility.
• Observed all laws, regulations and other applicable obligations with the CCC & Commonwealth.
• Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
• Reconciled business and creative needs.
• Evaluated business data and reported to findings to inform stakeholders.
• Improved operation procedure between IT provider and end-users.
• Developed Employee Engagement and training opportunities.
• Worked with the community to provide fiscal donations, as well as physical volunteer work.

Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.

• Maintained and organized shipping manifests, inventory receipts and processed changes to reduce process lags.
• Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
• Responsible for ensuring Inventory transactions are entered in a timely manner and updated to internal documents and with Metrc & Dutchie.
• Supervise inventory and logistic coordinators within cultivation and manufacturing departments.
• Coordinate communication between departments & facilities regarding inventory movement including production batches, packaging, testing, waste and shipping/receiving.

Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.

• Manage order fulfillment and oversee Delivery Schedule.
• Gathered and organized materials to support operations.
• Inventoried and ordered office supplies to maintain availability of products.
• Handle daily inventory adjustments- both adding inventory and doing proper deductions for orders in Dutchie & Metrc.
• Work with team leaders to create and develop streamlined order fulfillment process from start to finish.

• Executed appropriate staffing and budgetary plans to align with business forecasts.
• Collaborate with the management team to implement and manage all company and dispensary policies & procedures. Assist in all duties as assigned to ensure the team, retail floor and company maintain success.
• Developed and implemented new filing systems & SOP's to improve organizational efficiency and productivity.
• Oversee FOH needs including managing 40+ retail associates, ensuring sales floor runs professionally and efficiently while establishing relationships with guests, as well as all customer service needs.

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Work directly with patients to not only provide excellent customer service, but to create interactions that are personable and meaningful.
• Used Leaflogix/Dutchie & Metrc to process sales transactions.
• Developed and implemented customer service policies and procedures.

• Provided individualized reading, writing and math instruction to support student development.
• Offered student support through special accommodations, extra assistance, and assessments.
• Encouraged students to participate in school activities and programs to promote well-roundedness and increase confidence.
• Maintained classroom equipment and work area to promote safe learning environment and meet mandated requirements.
• Complete quarterly trainings, including up to date First Aid & Safety Care Training.

• Assist Program Director with planning & implementing developmentally appropriate programs such as Kindergarten Readiness, Infant-Toddler Play, STEAM, Story Times, Messy Monday, EEC guided literacy events with Haverhill Public Schools, and at 6 local Public Libraries monthly.
• Identified communication channels to set roadmap to distribute information & resources to families.
• Recorded and tracked operational expenses to identify and eliminate spending from state funding.
• Conducted research to assist with routine tasks and special projects.
• Drafted agendas, recorded minutes and generated documents to facilitate meetings.
• Create and develop monthly newsletter and manage Mail Chimp, Facebook account and Survey Monkey.