Kaitlin Ekberg
Austin,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
In-Home Nanny
Malissa Johnson
07.2022 - 09.2024
- Played games, worked on puzzles, and read books to young children.
- Involved children in caring for household pets and chores.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Taught children everyday skills and language.
- Built positive and nurturing environments to support child social and emotional growth.
- Coordinated playdates and outings to meet children's physical and social needs.
Financial Aid Specialist
Austin Community College
09.2020 - 03.2022
- Counseled students and parents about financial aid options and program details.
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages.
- Processed federal financial aid verifications per required guidelines.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
Specialist, Student Affairs Help Desk
AUSTIN COMMUNITY COLLEGE
11.2016 - 09.2020
- Promptly answers questions pertaining to Admissions, Financial Aid, Cashier, Distance Learning, Registration, Adult Education, Continuing Education, and Early College Start.
- Adheres to Family Educational Right to Privacy Act (FERPA) and other federal and state regulations regarding privacy.
- Effectively uses interpersonal and communications skills including tact and diplomacy.
- Answers calls effectively and efficiently in complex, fast-paced and challenging call center environment while simultaneously answering emails and Google chats.
Student Services Clerk
AUSTIN COMMUNITY COLLEGE
09.2016 - 11.2016
- Assisted students by proving information on enrollment processes.
- Scheduled appointments for new student orientations and other services with advisors and counselors.
- Monitored and screened student records for status information including holds, academic standings and exceeding course loads.
- Responded to questions and inquiries in person and by phone.
Quality Control Technician
HANSON PIPE & PRODUCTS
06.2013 - 10.2015
- Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections and other established tests.
- Worked with sales team to ensure clients needs were met.
Safety Observer/ Team Manager/ Maintenance Technician
United States Naval Services
09.2010 - 10.2012
- With Secret Security Clearance, oversaw the defueling of MK-46 torpedoes.
- Inspected the structural integrity of over 1,000 torpedo maintenance actions such as defueling, flight accessory instillation, and periodic maintenance.
- Documented and inspected structural systems and managed risk along multiple lines.
- Quality Assurance and Quality Assurance Safety Observer certified.
Naval Training
United States Navy
10.2009 - 09.2010
Massage Therapist
Equinox Fitness
01.2008 - 09.2009
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Created marketing advertisements to increase awareness of services and boost sales.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
Education
Associate - General studies
AUSTIN COMMUNITY COLLEGE
Austin, TXBachelor's - Applied Arts and Sciences
Texas State University
San Marcos, TXAssociate - Occupational studies
SWEDISH INSTITUTE oF HEALTH SCIENCES
New York, NYSkills
- Outlook
- Power Point
- Word
- Technical Support
- Excel
- Customer Relations
- Safe driving record
- Strong work ethic
- Activities planning
- Household management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
In-Home Nanny
Malissa Johnson
07.2022 - 09.2024
Financial Aid Specialist
Austin Community College
09.2020 - 03.2022
Specialist, Student Affairs Help Desk
AUSTIN COMMUNITY COLLEGE
11.2016 - 09.2020
Student Services Clerk
AUSTIN COMMUNITY COLLEGE
09.2016 - 11.2016
Quality Control Technician
HANSON PIPE & PRODUCTS
06.2013 - 10.2015
Safety Observer/ Team Manager/ Maintenance Technician
United States Naval Services
09.2010 - 10.2012
Naval Training
United States Navy
10.2009 - 09.2010
Massage Therapist
Equinox Fitness
01.2008 - 09.2009
Bachelor's - Applied Arts and Sciences
Texas State University
Associate - Occupational studies
SWEDISH INSTITUTE oF HEALTH SCIENCES
Associate - General studies
AUSTIN COMMUNITY COLLEGE
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