Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Kaitlin Flores

Deer Park,TX

Summary

Diligent Desired Position with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.

Professional with experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Shift Leader

CVS Pharmacy
04.2023 - Current
  • Supervised daily operations, ensuring efficient workflow and adherence to safety protocols.
  • Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
  • Assisted customers with product inquiries, enhancing overall shopping experience and satisfaction.
  • Developed strong relationships with regular customers, fostering loyalty and repeat business through excellent service.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day
  • Handled cash with high accuracy and took care to check bills for fraud.

Server

Morada Retirement Home
2022 - 04.2023
  • Delivered exceptional dining experiences to residents by providing attentive and personalized service.
  • Assisted in meal preparation and presentation, ensuring compliance with dietary restrictions and preferences.
  • Collaborated with kitchen staff to coordinate timely service during meal times, enhancing operational efficiency.
  • Maintained cleanliness and organization of dining areas, contributing to a welcoming atmosphere for residents.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Cashier Team Lead

Dunkin' Donuts
01.2021 - 03.2022
  • Supervised cashier operations, ensuring adherence to company policies and procedures.
  • Trained and mentored new cashiers, enhancing team performance and customer service skills.
  • Managed cash register operations, accurately processing transactions and maintaining balanced drawers.
  • Developed schedules for cashier staff, optimizing coverage during peak business hours.
  • Conducted regular inventory checks, ensuring availability of merchandise at the checkout area.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Trained team members on cash register operation and cash handling.

Host, Kitchen Staff, Host, Shift Lead

Brick Oven Pizza Co
08.2018 - 04.2020
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Coordinated with kitchen staff to communicate guest needs efficiently.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Completed daily side work and opening and closing duties without fail.
  • Advised customers about special offerings and menu items to help drive sales.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.
  • Responded to and resolved customer questions and concerns.

Education

Certified Medical Assistant -

MedGarza Medical Institute & Training
Houston, TX

Deer Park High School South
Deer Park, TX
06.2020

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Inventory counts
  • Multitasking Abilities
  • Flexible schedule
  • Team motivation
  • Strong verbal and written communication
  • Staff engagement
  • Shift leadership
  • Customer service
  • Active listening
  • Effective communication

Certification

Certified Medical Assistant Course

NRCMA

BLS/CPR Certified

OSHA/HIPPA/Bloodbourne Certificate

Timeline

Shift Leader

CVS Pharmacy
04.2023 - Current

Cashier Team Lead

Dunkin' Donuts
01.2021 - 03.2022

Host, Kitchen Staff, Host, Shift Lead

Brick Oven Pizza Co
08.2018 - 04.2020

Server

Morada Retirement Home
2022 - 04.2023

Certified Medical Assistant -

MedGarza Medical Institute & Training

Deer Park High School South

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Kaitlin Flores