Kaitlin Frey
Mount Joy,PA
Summary
Detail-oriented individual with a passion for working in hospitality and serving others. Provides exceptional service to customers in a variation of high-volume environments for over 14 years. Proven track record of maximizing food and beverage sales with a sincere appreciation for food presentation and flavor pairings. Takes great pride in offering a personable and knowledgeable experience for each individual, while maintaining a professional and friendly attitude throughout.
Overview
16
16
years of professional experience
Work History
Fine Dining Server/Team Lead Trainee (seasonal)
Windrift Hotel and Restaurant
Avalon, NJ
05.2018 - 09.2022
- Developed rapport with guests and assisted in generating repeat business by providing warm and sincere exceptional customer service.
- Trained all new employees to perform duties to the restaurants ICONA standards.
- Maintained polite and professional demeanor, providing full and positive experiences to guests in restaurant and hotel setting.
- Communicated effectively with patrons, bartenders and kitchen staff to establish preferences and dietary restrictions.
Fine Dining Server
401 Prime
Lancaster, PA
10.2022 - 05.2024
- Cultivated a refined dining experience with exceptional table service by implementing extensive knowledge of menu offerings paired with a unique, sophisticated and intimate ambiance at a luxury modern steakhouse.
- Personable, immersive and memorable experiences created, earning repeat diners.
- Developed personalized menu options that commemorated significant events.
- Optimized event preparations by managing setup, experience and breakdown operations.
Fine Dining Server
Valente's Cucina
Haddonfield, NJ
10.2021 - 06.2022
- Welcoming guests with a personable attitude, creating and maintaining quality service relationships.
- Providing exceptional table service with a unique dining experience and food knowledge expertise.
- Opening wine and champagne bottles, offering appropriate drink pairings.
- Preparing linens and expertly polishing glass and silverware for optimal presentation.
- Maintaining focus on plate removal and table appearance with proper utensil etiquette, while coursing food items appropriately and accurately.
- Assisting with plate presentation to maintain the highest standard of food quality.
Restaurant Server/Kitchen Expeditor
Yard House
Moorestown, NJ
08.2019 - 09.2020
- Managed final preparation of food and plating, controlled and oversaw dishes before being served. Reviewed and improved service processes and eliminated obstacles.
- Handled food safely and kept spaces clean to protect customers from foodborne illness while maintaining proper sanitation.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Fine Dining Server/Bartender/Inventory Manager/Trainee
Blu Wasabi
Scranton, PA
09.2013 - 05.2018
- Effectively planned and led training programs for all new team members, enhancing employee knowledge, engagement, satisfaction and performance.
- Monitored bar inventory to meet expected demand with adequate stock, while balancing daily registers and reports for management.
- Assisted with cocktail design and seasonal menu based off food pairings and preferences.
- Implemented special events to boost customer numbers and profits.
Restaurant Server/Trainee
Olive Garden
Dickson City, PA
06.2010 - 09.2013
- Cross-trained as hostess, helping with tasks such as answering phones, take-out, greeting and escorting guests.
- Operated POS terminals using safe money handling procedures.
- Assisted kitchen and expediting staff.
- Completed opening and closing checklists to facilitate smooth restaurant operations and service standards.
Hostess and Lead Trainee
Don Pablo's
Deptford, NJ
09.2008 - 06.2010
- Enhanced guests' experiences, fulfilling special requests during visits.
- Supported serving staff, food runners and bussers, keeping dining room presentable and ready for guests.
- Attentive to server availability, monitored dining area, assessed capacity and estimated wait times.
- Answered phone inquiries, scheduled and confirmed reservations, notified managers and servers of large groups to prepare seating in advance
Education
Bachelor of Arts - Art Therapy
Marywood University
Scranton, PA05.2016
George Kiazer School of Art -
10+ Years
Washington Township, NJ05.2009
Skills
- Upscale Dining Expertise
- Reliable and Responsible
- Multitasking and Prioritizing Workflow Coordination
- Promoting and Upselling Food and Beverage Sales
- ServSafe, TIPS and RAMP Certified
- Team Player with High Energy and Stamina
- Healthy knowledge of TOAST, ALOHA, MICRO and other POS systems alike
Timeline
Fine Dining Server
401 Prime
10.2022 - 05.2024
Fine Dining Server
Valente's Cucina
10.2021 - 06.2022
Restaurant Server/Kitchen Expeditor
Yard House
08.2019 - 09.2020
Fine Dining Server/Team Lead Trainee (seasonal)
Windrift Hotel and Restaurant
05.2018 - 09.2022
Fine Dining Server/Bartender/Inventory Manager/Trainee
Blu Wasabi
09.2013 - 05.2018
Restaurant Server/Trainee
Olive Garden
06.2010 - 09.2013
Hostess and Lead Trainee
Don Pablo's
09.2008 - 06.2010
Bachelor of Arts - Art Therapy
Marywood University
George Kiazer School of Art -
10+ Years
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