Kaitlin Gardner
Albuquerque,NM
Summary
Detail-oriented healthcare professional with proficiency in diverse roles and adaptability to new environments. Experienced in utilizing various medical systems and software to enhance patient care. Demonstrated ability to thrive in fast-paced, high-pressure situations while prioritizing patient and staff safety alongside accurate documentation. Committed to maintaining high standards of care and operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Patient Safety Aide
UNM Hospital
Albuquerque, NM
07.2023 - Current
- Identify correct patients and accurate patient information.
- Conduct direct observation of patients at risk of self-injury, medical instability and substance detox complications.
- Collaborate with nursing and corrections staff to relay critical patient information effectively.
- Assist patients with their concerns, questions and requests.
- Document patient observations to support medical team assessments.
- Provide emotional support to patients, fostering a calming environment.
- Follow safety protocols to prevent accidents and ensure compliance.
- Follow standard precautions using personal protective equipment as required.
- Communicated effectively with patients and healthcare professionals regarding the status of the patient's mental and physical health conditions.
- Observe patient behavior, document changes in condition and report observations to appropriate personnel.
- Perform regular rounds throughout assigned areas checking on patients' conditions.
- Inform supervisors immediately if there are any concerns about a patient's wellbeing or safety.
- Help reduce anxiety levels by remaining calm and reassuring during crisis situations.
- Monitor patient's safety and well-being, providing support and assistance as needed.
- Assist nursing staff with procedures related to patient care including vital signs monitoring and specimen collection.
- Respond promptly to requests from nurses, physicians and corrections staff for assistance with treatments or interventions.
- Ensure that the patient is not at risk of harm or injury in any way.
- Call appropriate codes.
- Scan medical records into patients charts.
- Verify patient information in medical charts.
- Report improper documentation in medical records to appropriate staff.
- Schedule patient health service request appointments
- CPR certified
- Train new hires
Patient Safety Sitter
YesCare Corp
Albuquerque, New Mexico
07.2022 - 07.2023
- Refer to current position. Company change, contracted via the Metropolitan Detention Center..
Patient Safety Sitter
Corizon Health
Albuquerque, New Mexico
02.2022 - 07.2022
- Refer to current position. Company change, contracted via Metropolitan Detention Center.
Clinical Laboratory Assistant II/Phlebotomist
TriCore Reference Laboratory
Albuquerque, New Mexico
01.2019 - 04.2021
- Became proficient in the EPIC medical system.
- Processed specimens for a variety of clinical tests and analyses.
- Served patients by identifying the best method for retrieving blood samples and other specimens,prepared specimens for laboratory testing, and performed screening procedures.
- Verified test requisitions by comparing information with nursing station log and bringing discrepancies to the attention of unit personnel.
- Verified patient identification and explained sampling procedures to patients.
- Obtained blood specimens by performing venipunctures and finger sticks.
- Maintained specimen integrity by using aseptic technique, following department procedures, and observing isolation procedures.
- Collected therapeutic drug-monitoring assays by collaborating with nursing personnel to ensure appropriate drug dose to collection time.
- Tracked collected specimens by initialing, dating, and noting times of collection and maintaining daily tallies of collections performed.
- Monitored glucose levels by performing bedside glucose tests, recording results, and reporting results to unit nurse-manager.
- Performed bleeding-times tests by entering results to the computer and notifying pathologist of results falling outside normal ranges.
- Maintained quality results by following department procedures and testing schedule, recorded results in the quality-control log, and identifying and reported needed changes.
- Maintained safe, secure, and healthy work environment by following standards and procedures and complying with legal regulations such as HIPPA.
- Resolved unusual test orders by contacting the physician, pathologist, nursing station, or reference laboratory, referring unresolved orders back to the originator for further clarification, and notified supervisor of unresolved orders.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and participating in professional organizations.
- Served and protected the hospital or healthcare facility community by adhering to professional standards, institutional policies and procedures, federal, state, and local requirements, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO).
- Reassured patients who were nervous about sampling procedures and applied dressings to wounds created by blood draws.
- Updated patient records.
- Maintained an organized and clean workspace.
- Performed fecal, urine as well as viral swab tests.
- Processed all hospital specimens.
- Stocked laboratory.
- Carried out pre-analytic, analytic and post-analytic procedures to reduce inaccuracy.
- Prepared standard solutions to combine with samples according to formulas or procedures.
- Analyzed results of tests for conformity to specifications.
- Followed key principles of asepsis to protect medical equipment from contamination during blood work.
- Effectively and strategically multi-tasked reduce testing turn-around.
Assistant Manager
Heart Of The Lotus
Santa Fe, New Mexico
02.2012 - 02.2018
- Coordinated daily operations to enhance customer service and satisfaction.
- Managed inventory levels to ensure optimal stock availability for customers.
- Facilitated team meetings to discuss goals, strategies, and operational updates.
- Managed customer service inquiries and complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Processed customer transactions efficiently and accurately at a busy retail location.
- Assisted customers with product inquiries and provided recommendations for purchases.
- Maintained clean and organized checkout areas to enhance customer experience.
- Handled cash, credit, and gift card transactions while ensuring security protocols.
- Collaborated with team members to address customer concerns effectively.
- Managed inventory levels by restocking merchandise during peak hours.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
GED -
CNM
Albuquerque, NM04-2009
Skills
- CPR certified
- Adaptability and flexibility
- Problem-solving
- Mental health awareness
- Stress tolerance
- Attention to detail
- Documentation accuracy
- Effective communication
- HIPAA guideline compliance
- Medical record management
- Crisis management
- Team collaboration
- Patient documentation
- Phlebotomy techniques
- Team Player
- Quick learner
- Time management
- Professional boundaries
- Healthcare software usage
- Direct patient care
Certification
- BLS Certified 11/8/2024-11/2026
- CLA/Phlebotomy 2018-2021
Timeline
Patient Safety Aide
UNM Hospital
07.2023 - Current
Patient Safety Sitter
YesCare Corp
07.2022 - 07.2023
Patient Safety Sitter
Corizon Health
02.2022 - 07.2022
Clinical Laboratory Assistant II/Phlebotomist
TriCore Reference Laboratory
01.2019 - 04.2021
Assistant Manager
Heart Of The Lotus
02.2012 - 02.2018
GED -
CNM