Summary
Overview
Work History
Education
Skills
Certification
Timeline
Bartender
Kaitlin Gentry

Kaitlin Gentry

Bartending
Miami,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

Bar One Miami
Miami Beach, FL
04.2022 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Casino Cage Cashier

MGM Resorts
Oxon Hill, MD
10.2018 - 07.2021
  • Quickly and accurately counted drawers at start and end of each shift.
  • Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
  • Processed various cash transactions and answered gaming customer questions.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.

Waitress

Dyllans Raw Bar and Grill
Washington Dc
03.2019
  • Routinely checked menus to verify they were current, clean and wrinkle-free
  • Suggested wine pairings to go with specific menu items
  • Greeted guests in a pleasant and courteous manner
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Apply great customer service
  • Assist servers and dining room hosts and quickly responded to guests' needs
  • Stock, organize and clean supply rooms and pantries.

Bartender

MK Lounge DC
Washington, DC
05.2018 - 10.2018
  • Conducted all photo shoots in a calm and professional demeanor
  • Photographed special events
  • Maintained safe food handling and other standards at all times
  • Welcomed and acknowledge all guests in a friendly, service-oriented manner
  • Helped buss tables and prepare for next guests
  • Maintained a neat personal appearance

Education

FL Bartend Certificate - Bartending

786 Bartend
Miami, FL
06.2022

Associate Degree - Nursing

Prince George's Community College
Upper Marlboro, MD
08.2018

High School Diploma -

Friendly High School
2013

Skills

  • POS Systems and Ordering Platforms
  • Customer Experience
  • Age Verification
  • High-Volume Dining
  • Cool Under Pressure
  • Warm and Friendly
  • Team Player
  • Conflict and Complaint Resolution
  • Transactions and Cash Handling
  • Guest Accommodations

Certification

  • Certified Bartender, 786Bartend - 06/2022

Timeline

Server

Bar One Miami
04.2022 - Current

Waitress

Dyllans Raw Bar and Grill
03.2019

Casino Cage Cashier

MGM Resorts
10.2018 - 07.2021

Bartender

MK Lounge DC
05.2018 - 10.2018

FL Bartend Certificate - Bartending

786 Bartend

Associate Degree - Nursing

Prince George's Community College

High School Diploma -

Friendly High School

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