Kaitlin Gravina
Sandwich,MA
Summary
Dynamic healthcare management professional with over 10 years of experience in staffing and operations. A dedicated team leader committed to fostering growth, development, and recognition within teams. Proven track record of promoting diligence and excellence in service delivery, driving both operational efficiency and employee engagement.
Overview
18
18
years of professional experience
Work History
Senior Area Manager
CareerStaff Unlimited
02.2023 - Current
- Expanded market presence through successful negotiation and partnership deals with local businesses.
- Collaborated with Finance for effective billing and collections
- Analyzed trends to project weekly, quarterly, and annual revenue
- Ensured compliance with federal, state, and local regulations
- Recognized and rewarded performance to motivate continued success.
- Tracked KPIs against benchmarking, market trends and competitor activities to develop strategic improvement plans.
- Monitored resource utilization, expenses and payroll to inform profitability management and decision-making.
- Drove continued growth across business areas by partnering with first-line management on revised approaches to customer service, sales and operational leadership.
- Fostered an open feedback culture that led to regular exchange of ideas resulting in innovative solutions for business challenges faced by the team.
Account Manager
CareerStaff Unlimited
07.2021 - 02.2023
- Manage a large portfolio of acute, post-acute, government, education, corrections and allied clients
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Build relationships with healthcare facilities to bring them on as a client and establish ourselves as provider of choice
- Work with recruitment, credentialing, sales, marketing and finance weekly to ensure consistent processes and procedures across all departments.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
Director
BAYADA Home Health Care
05.2016 - 07.2021
- Monitor the quality and appropriateness of all services provided by office and field staff to ensure compliance and client satisfaction
- Establish clear service agreement with clients and payors
- Ensure compliance with all applicable laws, regulations, policies and procedures
- Strategically plan and budget for growth quarterly and annually
- Recruit, hire and develop 30+ new employees per quarter
- Ensure adequate and ongoing staff education, training, support and evaluation
- Collaborate with sales and marketing teams to develop campaigns for both recruitment and business development.
Client Services Manager
BAYADA Home Health Care
04.2012 - 05.2016
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Maintain all employee personnel files to remain in compliance with company policy and state regulations
- Answer phones, greet visitors, 'sell:' services, participate in events and develop relationships with referral sources and the local community
- Managed a diverse portfolio of clients across various industries, demonstrating adaptability and expertise in catering to specific needs.
- Assist clients and family members navigate, private, state funded and long term care insurance policies.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
Guest Services Manager
Nantucket Island Resorts
04.2006 - 04.2012
- Oversee all daily hotel operations and work as assistant to the General Manager
- Compile yearly operating budget and all monthly profit and loss statements
- Handle scheduling and payroll for all hotel staff
- Train all new and return staff on current policies, procedures and hotel standards
- Responsible for all hotel purchasing, office supplies, uniforms and retail for the hotel boutique
- Monitor rates and occupancy to ensure that the hotel is maximizing based on availability
- Work collaboratively with marketing and public relations teams
- Recruit year round and seasonal staff for all hotel departments and establish training calendar for all new and returning staff.
- Boosted revenue with strategic upselling of premium rooms, services, and amenities when appropriate.
- Updated technology systems used at the front desk area resulting in faster response time.
Education
Bachelor of Science - Social Work
Plymouth State University
Plymouth, NH2003
Timeline
Senior Area Manager
CareerStaff Unlimited
02.2023 - Current
Account Manager
CareerStaff Unlimited
07.2021 - 02.2023
Director
BAYADA Home Health Care
05.2016 - 07.2021
Client Services Manager
BAYADA Home Health Care
04.2012 - 05.2016
Guest Services Manager
Nantucket Island Resorts
04.2006 - 04.2012
Bachelor of Science - Social Work
Plymouth State University
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