Kaitlin Hunter
Flora,IN
Summary
Passionate Shift Lead Manager with hands-on experience managing day-to-day operations. Efficient professional with five years of experience improving service and facilities workflow. Effective communicator skilled at coordinating with team members. Took the time to create a system where the team could voice their opinions and concerns while simultaneously creating a plan to improve productivity. Support day-to-day program operations with understanding in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrated success in building long-lasting relationships. Enthusiastic new graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shift Manager
KFC
Kokomo, IN
11.2016 - Current
- Trained and mentored new employees to maximize team performance.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Tracked receipts, employee hours and inventory movements.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Intervened and deescalated high intensity situations to increase customer satisfaction.
Internship Student
Mental Health America Of North Central Indiana
Kokomo, IN
01.2021 - 05.2021
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Identified issues, analyzed information and provided solutions to problems while balancing multiple calls at a time during shifts on the crisis hotline.
- Expressed empathy and created rapport with individuals while simultaneously assisting them create their own plan of treatment.
- Collaborated with staff to create fundraising campaigns, newsletter communications, increase program activity and efficiency.
Internship Student
Turning Point SOC
Kokomo, IN
08.2020 - 12.2020
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
- Assisted staff by completing session notes and calling treatment facilities in order to place the clients into a well fitted recovery environment, while also following up with the clients when the have completed treatment to do wellbeing checks, set them up with a recovery coach, and help them obtain any other necessary tasks to aid in their sobriety.
Education
Associate of Applied Science - Human Services
Ivy Tech Community College of Indiana
Kokomo, IN05.2021
Technical Certificate - Addiction Studies
Ivy Tech Community College of Indiana
Kokomo, IN05.2021
Skills
- Team Development
- Schedule Management
- Compassion
- Organization and Time management
- Customer service
- Problem Solving
- Training and Development
- Team Leadership
- Accurate Money Handling
- Opening and Closing Procedures
Certification
Crisis Intervention Specialist
Member of the National Society of Leadership and Success (NSLS)
Timeline
Internship Student
Mental Health America Of North Central Indiana
01.2021 - 05.2021
Internship Student
Turning Point SOC
08.2020 - 12.2020
Shift Manager
KFC
11.2016 - Current
Associate of Applied Science - Human Services
Ivy Tech Community College of Indiana
Technical Certificate - Addiction Studies
Ivy Tech Community College of Indiana