Kaitlin Hartford

• Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
• Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
• Upheld strict compliance with infection control protocols, ensuring a clean and safe environment for patients and staff alike.
• Demonstrated proficiency in utilizing advanced dental technology during surgical procedures for increased accuracy and effectiveness.
• Promoted a positive clinic environment with exceptional customer service skills when interacting with patients and families.
• Delivered compassionate post-operative care, addressing concerns promptly and offering support throughout the healing process.
• During my time here I have become DAANCE certified, made lead assistant, and implant coordinator for Dr. Mark Schibler.

• Enhanced customer satisfaction by promptly addressing inquiries and resolving payment-related issues.
• Assisted in the implementation of a new invoicing system, leading to reduced processing time and improved overall efficiency.
• Analyzed financial data to identify trends in spending habits, informing cost-saving initiatives within the organization.
• Managed high volume of invoices, ensuring timely payments to vendors and maintaining positive relationships.
• Acted as a liaison between the finance department and other teams, ensuring clear communication regarding payment-related matters and fostering strong working relationships across the organization.

• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.

• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries on checking and savings accounts, loans, and lines of credit.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.

• Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
• Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
• Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
• Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
• Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
• Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

• Greeted customers and helped with product questions, selections, and purchases.
• Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
• Helped customers complete purchases, locate items, and join reward programs.
• Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Managed cash register, ensuring accurate transactions and safeguarding against losses.
• Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.

Steam Table (cook):

• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
• Prepared and cooked identical meals and dishes based on restaurant recipes and specifications.
• Plated and presented all dishes to match established restaurant standards.

Waitress:

• Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Used cash registers and credit card machines to cash out customers.
• Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
• Collaborated with team members to consistently provide efficient service during peak hours.

Drive Thru Attendant:

• Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
• Assisted customers with menu items and accurate order fulfillment.
• Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
• Understood restaurant menu, limited-time offers and promotions to answer guest questions.
• Crosstrained in front counter operations to provide additional support as needed during busy periods or staff shortages.