Kaitlin Hedin

Parmly on the Lake- Monarch Healthcare Management

I have experience as an Interim HR Director as mine was out on maternity leave mid-April ’24. During that time, I would oversee corrective actions, workers compensations reports, FMLA’s or LOA’s, investigations when needed and assist with the following:
Recruiting, interviewing, hiring, and training new staff, Overseeing the daily workflow of the department, Sourcing, onboarding, and assessing employees within the company, reviewing resumes, pre-screening candidates, managing performance, promotion, and conducting exit interviews. As an HR Assistant I help with all the above and put packets together for orientation, follow up with background screenings, vaccinations and all other necessary documentation needed to stay employed and compliant. The HR Director and I would attend morning meetings, monthly compliance meetings and HR meetings as well.

Planning and developing merchandising strategies. Analyzing sales figures, customers reactions and market trends to anticipate product needs. Collaborating with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales. Assisted in the selection of products for store shelves, displays, and promotions. Organized merchandise according to product type, brand, size, color, and seasonality. Created visual display plans to attract customers' attention. Maintained stock levels on shelves and backroom inventory areas. Ensured proper pricing and labeling of products.

Monitored customer feedback regarding product satisfaction.

Responsible for shopping each customer's online grocery order while ensuring quality and accuracy that will allow the company to build customer trust and loyalty. Greeted customers and provided excellent customer service. Assisted in selecting items according to customer preferences.

Responded promptly to customer inquiries via phone or email.

Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.

Satisfied customers with quick, accurate service under tight deadlines.

Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.

Handled the patient check-in process at a dental office. My job duties were to collect patient information—identification, insurance, and payment—and to perform other administrative tasks, like answering the phone and scheduling. Provided customer service to patients and families in a professional manner. Assisted with training new staff members on policies and procedures related to patient services. Ensured compliance with all applicable regulations regarding patient privacy and safety standards. Responsible for maintaining accurate medical records including filing and retrieving documents from electronic health record system. Maintained inventory of supplies needed for daily operations of clinic. Resolved patient complaints in a timely manner while ensuring quality customer service was provided at all times. Participated in departmental meetings to discuss workflow processes and identify areas needing improvement.

Achieve all ground operations and corporate goals as related to performance, safety, service, and regulatory compliance. Oversee and manage compliance of established operational procedures and guidelines designed to provide a safe work environment. Strives to achieve station on-time performance goals. Monitor staff training requirements and ensure all staff training is current Partner with Station Manager in achieving operational and administrative objectives Establish safety goals and initiatives Act as communication conduit on behalf of the company to resolve any problems and respond to special requests. Write and submit reports as directed Respond to staff and customers’ questions, problems, requests and/or complaints. Partner with Station Manager on meeting with customers and vendors on a regular basis to discuss potential problem areas and the entire scope of the Company. Collaborate with the Station Manager in station related problems arising from arising from vendor or service providers. May assist the Station Manager in attending meetings with the airport authority, regulatory bodies and other airport stakeholders as requested. Supports the Station Manager in driving station performance and regulatory compliance through effective oversight and engagement.
Perform additional duties delegated by the Station Manager