Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Kaitlin Herring

Colorado Springs,CO

Summary

Highly organized data entry clerk with strong technical and analytical skills. Consistently maintains superior data accuracy while exercising independent judgment. Dedicated to efficiently processing enrollment applications with exceptional attention to detail. Specializes in data entry, customer service, and a willingness to learn and tackle new challenges.

Overview

11
11
years of professional experience

Work History

Data Entry Clerk

Activus Connect ( Maximus )
Colorado Springs, CO
07.2023 - Current
  • Evaluated applications for government assistance internet services/discounts and made approval or denial decisions.
  • Ensured accurate coding of applications for approval or denial in a data entry capacity.
  • Utilized problem solving skills to review applications and documents, safeguarding against fraudulent activity
  • Applied computer literacy and data analysis expertise to examine various documents including Medicaid, SNAP, SSI, SSB, Veterans pension, paystubs, and DD214s ensuring their authenticity
  • Reviewed existing information for accuracy and made necessary corrections.
  • Identified discrepancies between source documents and entered data.
  • Maintained confidentiality of sensitive information entered into the system.

Customer Service Support Representative

Current Media Group
Colorado Springs, CO
12.2022 - 05.2023
  • Provided exceptional remote customer service for Club Monaco and Intermix, ensuring prompt issue resolution and maintaining high customer satisfaction
  • Successfully handled a wide range of inquiries through phone calls, emails, and chats
  • Assisted other agents with escalated customers, built response templates, and consistently maintained knowledge of products for optimal customer service.
  • Built sustainable relationships with customers through open communication.
  • Processed payments from customers using the appropriate payment methods.
  • Handled escalated customer concerns in a professional manner.
  • Maintained accurate records of customer conversations, complaints and queries.
  • Responded to customer feedback promptly and professionally.
  • Resolved customer issues in a timely manner, ensuring customer satisfaction.
  • Documented all customer interactions into the company's database system.
  • Escalated calls to solve problems and drive customer satisfaction.
  • Maintained and exceeded performance and quality standards, meeting customer support objectives.

Virtual Agent

AAFEES
El Paso, TX
11.2019 - 07.2021
  • Performed a wide range of duties in a remote call center setting such as order assistance, shipping coordination, return processing and managing the online platform
  • Assisted customers with military star credit card transactions by handling payments, addressing billing questions, and making necessary adjustments.
  • Ensured accurate verification of sensitive information like Social Security Numbers and banking details; effectively operated multi-line phones and efficiently directed calls to the correct departments as necessary; displayed strong skills in conflict resolution.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Utilized computer systems for tracking, information gathering and and or troubleshooting.
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
  • Maintained accurate records of all customer interactions, process customer accounts and file documents.

Customer Service Associate

Lowes Home Improvent
Beaumont, TX
10.2017 - 07.2018
  • Demonstrated excellent communication skills while providing top-notch customer service to retail and online customers, ensuring accurate order management and efficient handling of multi-line phone systems.
  • Proficiently handled the measurement, cutting, and packaging of blinds for homes and offices
  • Answered phone calls from customers promptly and courteously.
  • Provided support in the paint department by mixing paint and assisting with customer inquiries.
  • Managed multiple tasks simultaneously while maintaining accuracy and attention to detail.

  • Maintained knowledge of current sales promotions and new product releases.
  • Demonstrated active listening skills when responding to customer questions and complaints.
  • Kept work area neat, clean, and well-stocked at all times.
  • Managed inventory and ordered new products when inventory was running low.

Stay at home mom/homemaker

01.2016 - 09.2017
  • Took a break from work to support my husband's military move (PCS) and facilitate the relocation process for my children.

Sales Associate

Academy Sports + Outdoors
Beaumont, TX
07.2015 - 01.2016
  • Maintained store organization by consistently folding and arranging apparel
  • Effectively used basic computer skills to enhance customer service experiences and successfully completed training in merchandising.
  • Maintained cash register and processed transactions with attention to detail

  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Handled customer complaints in a professional manner.
  • Maintained cleanliness of store environment including floors, windows, displays.

Sales Associate

Once Upon a Child
01.2014 - 01.2015
  • Provided excellent customer service as an apparel/cashier by maintaining a neat and organized store environment, looking up recalls, and accurately tagging and pricing merchandise.
  • Ensured safety of resellable baby gear through extensive knowledge.

  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Attended weekly team meetings to review performance goals and objectives.
  • Organized stockroom shelves according to size, color or style.
  • Assisted customers with product selection, sizing and styling.
  • Upsold additional items based on customer interests and needs.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Processed credit card transactions quickly and securely.

Education

High school or equivalent -

Central High School
05.2014

Skills

  • Customer Service
  • Retail
  • Cashier
  • Customer Care
  • Multi-line Phone Systems
  • Order Entry
  • Account Management
  • Pricing
  • Order Management System
  • IOS
  • Mac OS
  • Operating Systems
  • Android
  • Microsoft Windows
  • Technical Support
  • Java
  • Computer Networking
  • Help Desk
  • JavaScript
  • Microsoft Powerpoint
  • Epic
  • Typing
  • Documentation review
  • HIPAA
  • Medical terminology
  • Salesforce
  • Salesforce Marketing Cloud
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Office
  • Microsoft Outlook
  • Call center
  • Customer support
  • Data accuracy
  • Proofreading
  • Maintains confidentiality
  • Professional and mature
  • Error identification
  • Data Entry

Languages

English

Timeline

Data Entry Clerk

Activus Connect ( Maximus )
07.2023 - Current

Customer Service Support Representative

Current Media Group
12.2022 - 05.2023

Virtual Agent

AAFEES
11.2019 - 07.2021

Customer Service Associate

Lowes Home Improvent
10.2017 - 07.2018

Stay at home mom/homemaker

01.2016 - 09.2017

Sales Associate

Academy Sports + Outdoors
07.2015 - 01.2016

Sales Associate

Once Upon a Child
01.2014 - 01.2015

High school or equivalent -

Central High School

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Kaitlin Herring