Summary
Overview
Work History
Education
Skills
Timeline
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Kaitlin Hestily

Durant,OK

Summary

Dynamic and adaptable professional, excelling in guest service and problem-solving. Demonstrated ability to enhance team collaboration and guest satisfaction, leveraging strong decision-making and active listening skills. Achieved significant improvements in operational efficiency and service delivery, embodying dependability and a positive attitude.


Overview

8
8
years of professional experience

Work History

Scholarship Officer

Choctaw Nation Of Oklahoma
12.2019 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.

Meeting Concierge

Choctaw Nation Of Oklahoma
04.2019 - 12.2019
  • Delivered excellent guest service to both internal and external clients, fostering a positive experience throughout the planning process.
  • Collaborated with the catering team to provide exceptional food and beverage service for meetings and events.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Monitored audiovisual equipment during meetings to ensure smooth presentations without technical difficulties.
  • Supported event planners in executing successful events with seamless logistical coordination.

Hotel Front Desk Clerk/Rooms Coordinator

Choctaw Nation Of Oklahoma
09.2016 - 04.2019
  • Handled financial transactions accurately, ensuring proper billing and payment processing.
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
  • Trained staff to provide excellent customer service, apply best practices and comply with procedures.

Education

Bachelor of Science - Management

Southeastern Oklahoma State University
Durant, OK
12.2021

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Guest Service
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Active Listening
  • Decision-Making
  • Problem Resolution

Timeline

Scholarship Officer

Choctaw Nation Of Oklahoma
12.2019 - Current

Meeting Concierge

Choctaw Nation Of Oklahoma
04.2019 - 12.2019

Hotel Front Desk Clerk/Rooms Coordinator

Choctaw Nation Of Oklahoma
09.2016 - 04.2019

Bachelor of Science - Management

Southeastern Oklahoma State University

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Kaitlin Hestily